Benefits:

Simple IRA 3% Employer Match

Training & development

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

At our core, we are a relationship‑driven independent insurance agency dedicated to excellence, innovation, and teamwork. We believe our people are our greatest asset and invest in their success. If you are a motivated professional who thrives in a fast‑paced environment and values integrity and collaboration, this role offers a meaningful career path with strong earning potential and growth prospects.

Commercial Lines Account Manager

Benefits & Perks

Competitive Base Salary (commensurate with proven Commercial Lines experience)

Retirement Plan: SIMPLE IRA with 3% employer match

Health & Vision Insurance: BCBS

Life Insurance

Disability Insurance: Short‑term and long‑term available

Paid Time Off:

20 days (4 weeks) PTO

72 hours Michigan Paid Sick Time annually (pre‑loaded at start date)

Paid holidays

Weekends off

Bonus Opportunities: Production retention and new business

Hybrid Work Option: Up to 2 work‑from‑home days per week (after first 90 days)

Position Details & Qualifications

Current Property & Casualty license required

Minimum 3 years of Commercial Lines customer service experience within an agency

Full‑Time: 37.5 hours per week

Office Hours: Monday–Friday, 8:00 AM – 4:30 PM

Strong verbal and written communication skills

Proficient computer skills:

Word and Outlook required

Strong typing skills required

Excel knowledge a plus

Experience with AMS360 and proposal systems preferred, but not required

Familiarity with carrier portals such as Accident Fund, Acuity, Auto‑Owners, Chubb, Conifer, Hanover/Citizens, Hastings, Fremont, Frankenmuth, Michigan Millers, Pioneer, Progressive, Safeco, Travelers is a plus, but not required

Key Responsibilities

Manage workflow and priorities to ensure timely and accurate processing

Maintain professional relationships with clients, carriers, vendors, and internal team members

Respond promptly to incoming client inquiries via phone, email, and mail

Issue and process binders, certificates, policies, endorsements, and related documents

Prepare insurance summaries, schedules, and proposals as needed

Coordinate renewal processing with Account Executives according to agency procedures

Review policies, endorsements, and audits for accuracy and request corrections when necessary

Invoice and follow agency collection procedures to support timely payments

Process cancellations and work to retain accounts when possible; notify Sales/Account Executives as appropriate

Assist clients with first notice of loss and follow up on claims activity per agency guidelines

Support marketing and placement of renewal accounts

Communicate with carriers and respond to correspondence in a timely manner

Participate in continuing education and training as requested by agency management

Commercial lines Specialties: Restaurants, Trucking, Manufacturing, Contractors, Golf Courses, Landscaping

Qualified candidates interested in a position, Apply today to set up an interview.

Flexible work from home options available.