Position Information

Reports To: Manager, Loan Operations
Department: Loan Operations

Position Summary

The Commercial Loan Operations Administrator is responsible for preparing and proofreading commercial loan documents, maintaining confidential bank records, booking loans, reconciling loan general ledger (GL) accounts, imaging documentation, and monitoring and clearing loan exceptions.

Essential Duties & Responsibilities

• Prepare commercial loan documents, files, and correspondence.

• Prepare all required entries to book loans, including loan proceeds checks.

• Assist loan customers with inquiries and concerns as needed.

• Maintain records and prepare master note draws, construction lines of credit, and other business-related credit facilities.

• Determine required loan documentation and compliance materials.

• Create, track, follow up on, and clear loan exceptions (missing or incorrect documents).

• Post payments, advances, and perform file maintenance within the core system.

• Image all required loan documents and follow-up items.

• Reconcile loan GL accounts.

• Perform other duties and special projects as assigned.

Position Qualifications

Education

• Bachelor’s degree from an accredited four-year college or university preferred, or four (4) or more years of equivalent work experience.

Work Experience

• Minimum of two (2) years of commercial loan processing experience within a financial institution or related environment.

• Candidates must reside in Metro Atlanta.

• Prior experience working in a bank performing loan operations or loan closings is required.

Knowledge, Skills, Abilities & Competencies

• Knowledge of Jack Henry systems (Silverlake, Xperience) preferred.

• Excellent verbal and written communication skills.

• Strong ability to prioritize tasks and work independently while remaining flexible to changing assignments and environments.

• SBA and/or conventional loan experience acceptable.

• Ability to read and interpret monthly reports, including past dues, non-accruals, and SBA 1502 reports.

• Proficiency with Microsoft Office Suite.

• Demonstrated ability to manage multiple tasks simultaneously.

• Exceptional organizational skills and strong attention to detail.

• Ability to meet critical deadlines during designated periods.

• Demonstrated ability to learn new tasks efficiently.

• Ability to work collaboratively in a team-based environment across multiple bank departments.

• Proven ability to maintain strict confidentiality and handle sensitive company and borrower information.

Work Environment

• Standing, sitting, and working at a computer for extended periods.

• Limited travel required (0–10%), which may include driving.

Disclaimer: This list does not represent all physical demands. Descriptions are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be provided to enable individuals with disabilities to perform these functions.

Miscellaneous

Other Job Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements outlined are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Employment Opportunity Statement

The Bank is an Equal Opportunity Employer committed to diversity in the workplace. The Bank provides equal employment and advancement opportunities to all qualified individuals and does not discriminate on the basis of race, color, sex, religion, national origin, disability, or veteran status.

Intent and Function of Job Description

This job description is intended to assist the organization in ensuring that the hiring process is fairly administered and that qualified candidates are selected. It reflects only the essential functions and basic duties of the position. Duties, responsibilities, and requirements are not intended to be all-inclusive and may be modified or supplemented as deemed appropriate by management.

In accordance with the Americans with Disabilities Act, requirements may be modified to reasonably accommodate individuals with disabilities. No accommodations will be made that pose a direct threat to health or safety or impose undue hardship on the Bank. This job description does not constitute an employment contract. Employment is at-will and may be terminated at any time for any reason not prohibited by law.