Benefits:

Paid time off

Training & development

401(k)

401(k) matching

Bonus based on performance

Health insurance

Key Responsibilities

Property Operations & Maintenance

Conduct regular inspections of building systems, equipment, grounds, and common areas to ensure Class A presentation standards are maintained

Oversee janitorial, landscaping, engineering, and maintenance vendors; conduct quarterly vendor performance reviews

Coordinate preventative maintenance programs and emergency response procedures

Support capital planning initiatives and approved capital projects

Provide bi-weekly property updates to Asset Management

Tenant Relations & Customer Service

Build and maintain strong professional relationships with tenants

Manage tenant service requests and ensure timely response and resolution within established SLA standards

Oversee tenant portals, work order systems, and lease administration processes

Assist with tenant renewals, expansions, contractions, move-ins, and move-outs

Coordinate tenant engagement and retention events in partnership with the Tenant Services Coordinator

Maintain tenant satisfaction benchmarks through proactive communication and service

Financial & Budget Management

Develop and manage annual operating budgets for assigned properties

Review monthly operating reports and explain budget variances

Code and approve invoices through Yardi

Monitor accounts receivable, tenant delinquencies, and real estate tax matters

Prepare timely and accurate financial reporting in accordance with company standards

Vendor & Contract Administration

Negotiate and manage vendor contracts and service agreements

Ensure vendors maintain required insurance coverage and compliance documentation

Audit vendor contracts and certificates of insurance regularly

Risk Management

Minimize operational risk and property exposure

Monitor insurance documentation for tenants, vendors, and contractors

Support workplace safety and incident prevention initiatives

Coordinate post-incident reporting and follow-up procedures

Qualifications

Bachelor’s degree preferred

3+ years of commercial property management experience, including tenant improvement coordination

Community Association Management Certificate required or willingness to obtain within 6 months

Experience managing third-party vendors and contractors

Strong organizational, problem-solving, and multitasking skills

Excellent written and verbal communication skills

Proficiency with Google Workspace, Microsoft Office, and business software platforms

Yardi experience preferred

CPM, CFM, or RPA certifications are a plus

Valid driver’s license and reliable transportation required

What We’re Looking For

Hospitality-forward mindset with strong customer service skills

Ability to thrive in a fast-paced, collaborative environment

Strong leadership presence and accountability

Detail-oriented professional committed to operational excellence

Ability to manage shifting priorities, deadlines, and multiple stakeholders effectively