Job Description

The Inside Sales department is responsible for all sales analytics, controlling and administrative activities for residential, commercial and retail business segments of Home Comfort. This role will be responsible for all major reporting, coordination and administration activities for the commercial business. You will support and act as proxy to the inside sales manager in critical sales analytics and controlling responsibilities and requires solid analytic background and strong planning skills.

Job Duties & Responsibilities:

• CRM Data Management and Maintenance. Keep master customer information accurate and up to date.
• Act as liaison for rep network to support onboarding, guidance regarding internal processes, procedures and tools (how to file promotional documentation, warranty claims, etc.)
• Contract Management: Responsible for setup and cancelation of customer accounts including up to date contract maintenance, file documentation, and ensuring systems are updated accordingly.
• Support management in coordination of departmental meetings.
• Responsible for generating monthly KPI results.
• Support data gathering, forecasting, consolidation from regional pipelines to analyze and integrate into a consolidated view in a format presentable to leadership.
• Reviewing and generating custom reports for sales, commissions, and project quotes.
• Manage content in customer communications and newsletters.
• Coordinator between sales and marketing with internal events, regional external promotional activities
• Act as a proxy to pricing administration and residential sales analyst and support in analysis and forecasting when required.
• Conduct Market Share analysis. Create dashboards in Power BI for sales performance and market trend analysis, supporting strategy development.
• Value Stream analysis of internal processes. Conduct root cause analysis of key stakeholders’ complaints.
• Prepare executive level presentations.
• Provide equipment pricing and quotations as backup of applications team when needed.

Qualifications

Basic Qualifications:

• Bachelor’s degree in business administration or other relevant degree
• 2+ years of work or internship experience in a sales support, project manager, administrative, coordinator or analyst role
• 2+ years of experience required in computer programs, such as Microsoft Office
• Solid Communication Skills

Preferred Qualifications:

• 5+ years of work or internship experience in a sales support, customer service, administrative, coordinator or analyst role
• Post graduate specialization or certification in business analytics and CRM software.
• Experience with report and visualization tools such as Tableau and Power BI
• ETL software experience such as Alteryx. Certification required (has 1 year to complete it upon acceptance of the role)
• ERP systems knowledge. SAP preferred.
• Microsoft Excel and VBA experience
• CRM systems and project pipeline or opportunity management tools.
• Experience developing presentations and reports
• Proven ability to resolve conflict with professionalism, courtesy, and honesty.
• Must be able to ascertain how to react and successfully handle difficult situations.
• Must be able to prioritize activities and be detailed oriented.
• Must be able to work under limited supervision, taking initiative when necessary

Additional Information

Equal Opportunity Employer, including disability / veterans.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

In addition to your base salary, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plans with an employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses.

Learn more about our full benefits offerings by visiting: www.myboschbenefits.com. Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.