Benefits:

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Why Us? At Paul Davis Restoration we’re more than a company — we’re a team, and we are a community. We believe in empowering our team members, exceeding client expectations, and delivering best-in-class service to our partners. Our success is built on a culture of innovation, collaboration, and a relentless drive to be the best in the business. If you’re ready to lead a team, redefine industry standards, and achieve career-defining success, we want to hear from you.

Basic Functions:

· Retain, Prospect and Recruit New Strategic Business Relationships

· Grow and Foster relationships with strategic business accounts.

· Onboard and train business relationships

· Create Service Level Agreements with Strategic Business Relationships

· Takes responsibility for communicating to key accounts regarding ongoing projects

· Supports and assists the overall Paul Davis Team

· The Sales and Marketing Account Manager will be expected to take on additional responsibility over time based upon their desire, initiative & performance

Basic Requirements:

· Associate or bachelor’s degree is desired especially in area of Sales, Marketing and Communications

· Experience in marketing, sales, and customer service.

· Highly Organized and versed in prioritization of tasks.

· CRM experience (Salesforce, Luxor, ect.)

· High level written and verbal communicator

· Deal Maker/ closer

· High aptitude in Microsoft office suite

· Dependable transportation

· Smart Phone

· Appropriate Attire

· Fun and Outgoing Personality

· Driven by Results and Growth

Evaluated On:

· Results of New Accounts brought on by the Sales and Marketing Account Manager

· Relationship and Growth Penetration of active current accounts

· Activities in Luxor

· Follow up and Follow Through

· Commitment to entire Paul Davis Team

· Relationships with Vendors and Subcontractors

· Culture and over all attitude

· Skill Development Goals

· Performance in alignment with the job description

· Behaviors aligned with the Vision, Mission, Values, 10 Serving Basics and Brand Promise

Overall Primary Duties:

· Face to Face activities with current and new strategic business relationships

· Coordinate Meetings, Lunches, and presentations to educate and probe for win/ win/ win relationships.

· Be the Face of Paul Davis at Associations, Chamber Events, Community Events and commit to being on different committees.

· Be the Hunter and Retainer for Sales with a strong pipeline.

· Retain lasting relationships with key accounts to capture new revenue through new and existing relationships.

· Create and follow Sales Budget weekly, monthly and yearly.

· Keeps Luxor updated with all activities, accounts, companies and contacts (but not limited to)

· Work directly with the Vice President of Sales and Marketing

· Work directly with Sales and Marketing Team

· Work directly with the General Manager

· Work directly with Team Leads and Operations Teams to ensure a positive client experience.

· Grow the Account Relationships based on sales from prior years

· Set proper expectations with accounts

· Recruit new key accounts that align with the Paul Davis way.

· Build, create and execute Service Level Agreements with new accounts

· Teach, Train and Onboard New and Existing Accounts

· Teach, Train and Onboard the Paul Davis Team with New Accounts

· Brand the Paul Davis name by being involved in Association, Chambers and the Community and being committed to boards or committees.

· Review, Update and Manage RMS and Luxor software

· Find and validate key accounts needs to facilitate a 9 or 10 rating on the Net Promotor Score (NPS) based on client’s willingness to recommend us to friends and family when work is complete.

· Supports ERTPMs and RPMs in setting proper expectations with clients.

· Support’s ERTPM’s and RPMs in Obtaining (where applicable) and ensure collection of all

work authorization and other documentation from clients for all services.

· Review all documentation of onsite visits, project updates, compliance tasks, progress dates, and notes in RMS regarding key accounts.

· Maintain professionalism with project conditions: (i.e.: workmanship, homeowner relationships, safety, cleanliness, and trades people conduct).

· Coordinates, monitors, and supervises client experience (NPS) on a project-by-project basis and as a whole over all for the account.

· Monitors SEO, Google ad, Pay per Click, website and local service ads

· Support ERTPM’s and RPMs in communicating and building trust throughout each project.

Secondary Duties:

· Maintain a strong relationship field presence, while balancing the necessary desk work required for admin and follow up.

· Participate in on call rotation.

· Participate in Sales and Marketing events

· Manage Emergency Preparedness Plans for Accounts

· Professionally handle and resolve all complaints in a timely fashion.

· Work directly with the Sales and Marketing Team to build long lasting relationships with accounts.

· Provide feedback to other management based on observations from the field and the relationship.

· Learn and work with Priority Management principles to create default schedules for your own time that properly allocate slush time.

· Attend Bi-Weekly Sales and Marketing Team Meetings

· Attend Bi-Weekly GS&R

· Share your office365 calendar with your supervisor on an ongoing basis.

· Follow all other company policies and procedures as communicated in the All-Team Handbook (Employee Handbook)

High Level Job Responsibilities Include:

· Participate in emergency services when an “All Hands-On Deck” scenario arises.

· Participate in ongoing problem solving and practicing continuous improvement of the department and company.

· Participate with on-site visit when a loss comes in and support account and team to deliver best in class results.

· Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.

Hours:

· This is a full-time position.

· Hours required will vary and will often require travel to customer locations typically within a couple hour radius of the home office.