Job Summary

The Commission Operations Associate supports end-to-end commission handling for

Managing General Agent (MGA) business, with a primary focus on agency-billed and directbilled workflows. This role is responsible for ensuring accurate calculation, reconciliation,

posting, and payment of commissions while maintaining compliance with carrier

agreements, producer contracts, and internal controls. The position is well-suited for a

detail-oriented professional looking to grow within insurance operations and financial workflows.

Key Responsibilities

Commission Processing & Reconciliation

Process MGA agency-billed and direct-billed commission transactions in

accordance with carrier and producer agreements.

Review bordereaux, carrier statements, and premium reports to validate commission calculations.

Reconcile commissions between policy systems, billing platforms, and general ledger records.

Identify, research, and resolve commission discrepancies, shortages, overpayments, or timing variances.

Workflow Execution & Controls

Execute routine commission workflows including calculations, adjustments,

accruals, true-ups, and reversals.

Ensure commissions are recorded accurately and timely in applicable systems.

Follow established internal controls, documentation standards, and audit requirements.

Carrier, Producer & Internal Collaboration

Communicate with carriers, managing agents, and stakeholders to resolve commission inquiries.

Partner with underwriting, accounting, and finance teams to ensure commission alignment with policy activity.

Respond to internal and external commission related inquiries with professionalism and accuracy.

Data Quality & Reporting

Maintain commission records, tracking logs, and supporting documentation.

Assist with commission reporting and variance analysis as requested.

Identify trends, recurring issues, or process gaps and escalate appropriately.

Process Improvement & Support

Adhere to standardized commission workflows and operating procedures.

Assist with documentation updates, job aids, and training materials.

Support system testing, implementations, or enhancements related to commission processing.

Required Qualifications

0-3+ years of experience in insurance operations, commission processing, billing,

accounting, or a related role.

Basic understanding of Accounts Receivable and/or Accounts Payable.

Strong attention to detail with the ability to meet recurring deadlines.

Preferred Qualifications

Experience supporting Insurance commission models.

Exposure to insurance policy administration, billing, accounting, or ERP systems.

Familiarity with commission statements, bordereaux, or carrier reporting formats.

Skills & Competencies

Strong analytical and reconciliation skills

Comfortable working with spreadsheets and data sets (e.g., Excel)

Effective written and verbal communication

Ability to follow structured processes while identifying improvement opportunities

Organized, dependable, and able to manage multiple priorities