Job Description

JOB DESCRIPTION

One of the largest and fastest-growing Northern California community management companies is looking for the industry's very best Customer Service Professionals to join our firm!

This position offers a unique entry into a career path leading to Community Association Management, a specialized and rewarding career in the HOA/Property Management/Real Estate sector. The position is a great entry-level position for a recent college graduate or a candidate with a retail background looking for stable work hours.

This position offers an opportunity for advancement. Customer Service Representatives that show strong performance and potential will have an opportunity to participate in the company’s Management Training Program. This program allows high performing employees to train, formally and informally, obtain certification and become a Community Association Manager over a 1 – 3 year period of time.

JOB RESPONSIBILITIES

You will be responsible for providing day-to-day customer service for multiple homeowners’ associations. This includes but is not limited to:

· Handling telephone calls and emails and resolving them in a professional and courteous manner

· Working closely with the Community Association Manager to provide administrative support

· Issuing, tracking and following-up on work orders for community maintenance and repairs

· Handling violations of community CC&Rs by issuing and tracking violations

· Tracking and managing architectural applications submitted by homeowners

· Managing building key/gate remote distributions

REQUIRED QUALIFICATIONS

The ideal candidate will possess skills and work experience in the following key areas:

· Excellent verbal and written communication (you may be asked to write a sample at your interview)

· Strong organization and multitasking abilities

· Past experience and proven abilities providing exceptional customer service (at least 1 - 2 years preferred)

· Outstanding telephone presence, a pleasant and professional demeanor and the ability to work with sometimes difficult, demanding and upset clients

· Computer proficiency (Microsoft Office including Word, Excel and Outlook)

· Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team

· Past experience with an HOA management company, property management, real estate or escrow services is a bonus, but not required

The difference between two qualified candidates will come down to attitude, sincerity, customer service voice, and the potential to move to the next level.

Company Description

Common Interest Management Services (CIMS) is a leader in the Homeowner Association Management Industry. CIMS has been in business for nearly 30 years with offices in Danville, San Mateo, Campbell, Morgan Hill, Stockton and Novato. Over the past 10 years, CIMS has experienced significant growth as a result of its superior technology, people, experience, leadership, and management philosophy. We are excited about the future and about the opportunity to add to our accomplished team of experienced professionals. We are proud of our team and we are looking for individuals who will enjoy working for a company with experienced leadership and a proven track record of success. Most importantly, our company's culture is supportive and professional, and we look for individuals who will fit in by making a positive contribution to the team.