Job Description

Job Summary

As a part of the Commonwealth Casualty Company team, a customer service representative must have the ability to multi-task by managing phone calls while efficiently navigating between multiple systems. Must be able to listen carefully, analyze problems quickly, and provide resolutions, great communication skills as this position will be required to explain complex coverage issues in understandable terms. Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions to meet service level agreements. Commitment to company values and willingness to be a team player. Work environment is strictly accountable, workflows and performance measures are closely monitored, fast paced customer service environment with high volume of calls. All new hires will be provided training for Insurance licensing requirement, if not already licensed. Opportunity to work from home after initial probationary period. Also opportunity for bonus pay structure in addition to hourly wage.

Duties

· Manage multiple tasks and multiple priorities and use multiple systems to perform job duties.

· Exhibit knowledge of company procedures, processes, tools, and system.

· Take ownership of accounts during the review process.

· Archive evidence within internal records.

· Maintain strong knowledge of all company products, pricing, and policy features.

· Receive and respond to all customer inquiries and complaints. Request any missing or required information from customers and follow up for that information.

· Provide quotations, pricing, and required information to new and existing customers.

· Complete the sales process for each customer.

· Answer the telephone in a prompt, professional and courteous manner.

Job Requirements

· Time management skills.

· Strong team skills and great communication with customers and agents.

· Critical expertise includes, but is not limited to: customer focus, communication (oral and written), and attention to detail, quality, computer skills, and flexibility.

· Good analytical and basic math skills.

· Previous customer service experience preferred.

· Previous insurance background is a plus, Personal Lines or P&C license required. Will provide paid training to obtain if needed.

· High School diploma or GED required.

· Bilingual (Spanish) fluency is a plus.

Company Description

At Commonwealth we are a youthful and vibrant auto insurance provider born right here in the valley. We believe that it is our people that make the difference. Their attitude, passion and desire to serve families everyday. Without them - there is no us! So here are some things we look for in our employees: Strong communication skills Passionate about career growth Not afraid to express ideas