Benefits:

Opportunity for advancement

Signing bonus

Training & development

As a Community Associate, you will be in charge of two important clients (a charity and T-mobile client) You are the "face" of the brand's personality engaging in witty banter, managing tech enthusiasts in forums, and bridging the gap between the brand and its millions of subscribers.

Key Responsibilities

Brand Voice: Execute the personality by engaging in real-time trends, memes, and viral conversations.

Super-User Management: Moderate and engage in community forums (like Reddit or Discord) where "super-fans" discuss device specs and network updates.

Proactive Education: Create simple "How-To" community threads or short-form videos to help users get the most out of their 5G plans.

Crisis/Outage Communication: During service interruptions, act as the calm voice providing updates and managing community frustration.

Feedback Loop: Collect community "pain points" regarding new devices or plans and report them directly to the Product and Marketing teams.

Storytelling: Identify "success stories" from our field programs and adapt them for community discussion to drive emotional connection.

Moderation: Monitor discussions to ensure a respectful environment, especially during high-tension humanitarian crises.

User-Generated Content: Encourage supporters to share their own fundraising stories and highlight them to build a sense of belonging.

Advocacy Support: Help mobilize the community during urgent "Call to Action" campaigns (e.g., signing petitions or emergency donor drives).

Requirements

Excellent "Internet culture" literacy and ability to write in a conversational, witty tone.

Basic understanding of mobile technology, 5G trends and charities.