Community Association Manager Team Leader

PMI Northeast Atlanta

Community Association Manager Team Leader

Suwanee, GA
Full Time
Paid
  • Responsibilities

    Benefits:

    401(k)

    401(k) matching

    Competitive salary

    Dental insurance

    Health insurance

    Paid time off

    Training & development

    Vision insurance

    PMI Northeast Atlanta is a leading community association management and real estate services company that is part of one of the nation’s largest property management franchise companies.

    Why Join Us We believe great community management starts with great support for the people doing the work. We invest in our team, build clear systems, and lead with empathy and accountability. If you’re someone who enjoys helping others succeed and wants to grow into a strong operational leader, this role offers a meaningful next step.

    About the Role We’re looking for a people-first leader who knows community association management and enjoys helping others succeed.

    As a CAM Team Leader, you’ll support and guide a team of Community Managers—helping them stay organized, confident, compliant, and calm (even when things get messy). This role is part coach, part problem-solver, and part steady presence when communities or boards need extra support. This is a working lead position so you will still have a partial portfolio of key and/or new clients to manage.

    You won’t be doing this alone. You’ll work closely with our leadership team, and you’ll have the authority and trust to make decisions, resolve escalations, and help your team grow.

    We're only looking for long term hires - people looking for a place to stay, connect, and grow with our company. If you have a history of changing jobs frequently, this is probably not the the place for you.

    What You’ll Be Doing Lead & Support Community Managers

    Coach and mentor a team of 4–6 Community Managers

    Hold regular 1:1s focused on growth, clarity, and support

    Help CAMs navigate challenges, priorities, and board dynamics

    Step in when a situation needs leadership—not just advice

    Handle Escalations with Confidence

    Serve as the first escalation point for complex community or board issues

    Help resolve conflicts calmly and professionally

    Coach CAMs after escalations so they grow—not repeat issues

    Ensure Consistency & Compliance

    Support CAMs in staying on top of meetings, elections, ACCs, reporting, and collections

    Reinforce company standards and best practices

    Catch issues early before they become emergencies

    Strengthen Team Rhythm & Systems

    Help CAMs stay organized and prepared

    Support consistent use of internal systems and tools (CINC, Freshdesk, etc.)

    Identify patterns and opportunities to improve workflows

    Be a Culture Carrier

    Model professionalism, kindness, and accountability

    Create a space where CAMs feel supported—but still held to high standards

    Lead with clarity, empathy, and steady decision-making

    What We’re Looking For

    Must have required GA Real Estate license (CAM or higher)

    4+ years in community association management (HOA/COA experience required)

    Prior leadership, mentoring, or team-lead experience strongly preferred

    Strong communication skills and emotional intelligence

    Ability to stay calm and confident during conflict

    Organized, proactive, and solutions-focused

    Comfortable coaching others and having honest conversations

    A genuine interest in helping people grow—not just “managing”

    Benefits

    Medical

    Dental & Vision

    401k

    Work from home up to 2 days /week after initial training

    Flexible work from home options available.

    This franchise is independently owned and operated. Your application will go directly to the local office and all hiring decisions will be made by the franchisee. All inquiries about employment should be made directly to the franchisee/franchise location and not to the corporate office of Property Management Inc.