Benefits:

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Position Overview:

Above and Beyond Food Pantry seeks a full-time Community Case Manager & Program Coordinator to support and expand our case management and social services programming. This is a non-exempt, hourly position that is community-facing, structured, and hands-on.

This position does not include staff supervision or people management responsibilities. The role may provide day-to-day task direction and coordination to volunteers, interns, or stipend-based program support staff to support program effectiveness.

This role requires a professional who is proactive, organized, and comfortable initiating daily client engagement. Success in this position depends on consistently building relationships, encouraging participation in services, and maintaining organized, client-ready program operations.

The position is structured as approximately 70% case management, outreach, and partnership coordination, and 30% program and pantry support. Duties are performed during scheduled work hours and may vary by day based on operational needs. This is not a remote role and is not an on-call position.

Essential Functions & Responsibilities:

(Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions)

I. Case Management & Client Engagement

Proactively engage pantry clients during scheduled work hours to assess needs and encourage participation in case management services

Build and maintain an active caseload through direct, in-person outreach; this role does not rely solely on self-referrals

Provide short and long term case management support

Maintain timely, accurate case notes and documentation in accordance with organizational and funder requirements

Apply trauma-informed, client-centered, and culturally responsive practices

Identify service gaps and communicate program improvement recommendations to leadership

II. Partnerships & Program Coordination

Establish and maintain working relationships with community partners, agencies, and service providers

Coordinate on-site partner visits, workshops, and group services during scheduled hours

Manage the program calendar in collaboration with leadership to ensure consistency and coverage

Provide day-to-day task guidance to volunteers, interns, or stipend-based program support staff assigned to the social services program

III. Program Support

Support the organization, cleanliness, and readiness of program and pantry spaces

Set up and break down rooms for scheduled group sessions, workshops, and meetings

Prepare basic hospitality needs (coffee, water, materials) for clients, volunteers, and partners

Assist with basic needs distribution (hygiene items, diapers, harm reduction, etc.) as assigned

Provide general operational support to ensure smooth transitions before and after programs

Qualifications:

Bachelor’s degree in Social Work, Human Services, or a related field, or equivalent professional experience

Minimum of 2 years of experience in case management, outreach, or direct service work

Demonstrated ability to independently engage clients and build participation in services

Strong organizational and time-management skills

Excellent interpersonal and communication skills

Ability to work in a fast-paced, community-based environment

Valid driver’s license and reliable transportation

Ability to lift up to 25 pounds

Willingness to become a Notary Public (training provided)

Must successfully complete a background check and onboarding process

Preferred Qualifications:

Bilingual Spanish/English

Familiarity with Chicago’s West Side communities and local resources

Experience with trauma-informed care, harm reduction, or housing-insecure populations

Experience coordinating partnerships or group programming

Physical & Work Environment Requirements:

Frequent standing, walking, and movement throughout the facility

Regular interaction with clients, volunteers, and community partners

Combination of office, pantry, and program space environments

Equal Employment Opportunity:

Above and Beyond Food Pantry is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

Job Description Disclaimer:

This job description is not intended to be an exhaustive list of duties. Responsibilities may change to meet organizational needs, provided such changes are consistent with the role, classification, and applicable labor laws.