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Help Desk Dispatch, Work-Study

Stem Inc

Help Desk Dispatch, Work-Study

Millbrae, CA
Paid
  • Responsibilities

    As a Sr System Integration Engineer at Stem, you’ll be working at the forefront of the storage revolution. Your duties will include supporting secure northbound internet and private network integration with utility control centers, regional electric markets, and Stem’s partner network.  This involves planning and executing up-front requirements definition, networking design, implementation and testing with Stem, utilities and partners.   You will work closely with Stem’s software team to ensure APIs, protocol drivers, and semantic mappings are robust and accurate.  Observability of these secure network operations will be your responsibility delivering performance monitoring and exception handling processes.  You will define HA and load balancing configurations with our cloud providers and will support regular validation of the network’s resiliency.  As an IoT network engineer you will work with multiple cellular carriers leveraging wireless networking equipment to ensure robust communications to our growing network of energy storage systems.  And as a networking SME you will consult on customer site-specific networking requirements.  And finally you will be a key member of Stem’s Cyber-Sec team.

    So, if you are passionate about IoT, networking and applying distributed controls to help reduce the carbon intensity of the grid, then we’d like to hear from you!

    Required Skills

    • Hands-on experience with electric power control systems including DAS, EMS and SCADA systems
    • Specific experience implementing and supporting networking between control centers and remote sites/RTUs on Premises and in Cloud
    • Knowledge of industry-specific protocols such as DNP3, Modbus, IEEE 61850, OpenADR along with a full compliment of IP networking protocols
    • Hands-on experience with VPN and secure networking with cloud-based providers
    • Experience working with cellular carriers and wireless networking devices such as PepWave
    • Experience with OT/IT and IoT cyber-security practices
    • Hands-on experience in establishing two-way SSL mutual authentication, and PKI certificates management
    • Experience in data packet analyzers and network troubleshooting utilities, such as WireShark, Sniffers, first level Protocol Analyzers, Trace Routes, PING (basic and extended) NBSTAT, ARP.
    • Effectively analyze, identify, and diagnose data networks related problems and take corrective measures or make recommendations that lead to problem resolution.
    • Understand the functionality and mechanics of IPV4 sub-netting, route summarization and network protocols practical applications on a LAN/WAN environment.
    • Assemble technical documentation of network diagrams depicting network layouts, and systems integration efforts
    • Ability to troubleshoot and trace networking issues from Layer 3-7
    • Ability to configure and troubleshoot edge routers and switches
    • Proven skills in one of the programming languages - python, Java, or C++ and knowledge in IDEs
    • Proven skills in Linux environment, bash scripting and CLI tools
    • Excellent written, verbal, and collaboration skills
    • Ability to work in a fast-paced, dynamic environment

     

     

     

     

    Required Experience

    • Degree in Computer Science, Electrical or Mechanical Engineering, Statistics, or related field
    • 5+ Years experience working in the Energy Sector with DAS, EMS and SCADA systems
    • Working with third parties and multiple stakeholders on complex networking connection
    • Familiarity with Electric Utility and ISOs and their control systems
    • Hands-on experience with Agile Methodology, tools and working in Agile teams
    • Experience with advanced CICD tooling and containerized deployments
    • Familiarity with SQL databases

     

     

    Stem is the global leader in AI-driven energy storage. With more than 800 systems on-line or being installed in 75 jurisdictions across six states and three countries, and a groundbreaking contract with Southern California Edison to deliver 85MW of grid stabilizing capacity and customer-sited energy storage, Stem has more experience installing and operating advanced energy storage systems than every other provider combined.

    By pairing energy storage with Artificial Intelligence (AI), Stem helps building operators and energy managers lower energy costs automatically while supporting a modernized, sustainable electric grid. Stem’s Athena, the first AI for energy storage, lets you buy electricity when it’s affordable and use it later when it’s suddenly more expensive. Athena links facilities into a powerful network that can instantly form virtual power plants that allow you to earn demand response revenue and participate in other grid modernization opportunities as soon as they arise. 

    With Stem’s energy services agreement, customers receive guaranteed savings immediately without having to pay anything upfront. Stem manages the installation, operation, remote monitoring and maintenance.  Systems are designed for safe, seamless integration into a facility.

    Headquartered in Millbrae, California, Stem is funded by a consortium of leading investors including the Ontario Teachers’ Pension Plan, Activate Capital, Temesek, Iberdrola, GE Ventures, Constellation Technology Ventures, Angeleno Group, RWE, Total Energy Ventures, Mithril, and Mitsui & Co., Ltd. The breadth and depth of Stem’s resources and capabilities are unmatched in the industry. 

    Stem, Inc.  is an equal opportunity employer committed to diversity in the workplace and does not discriminate against any employee or applicant for employment because of race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status or any other factor protected by applicable federal, state or local laws. Stem, Inc.  complies with all applicable state, federal and local laws, regulations and ordinances prohibiting discrimination in places where we operate.

     

     

  • Qualifications
    • Hands-on experience with electric power control systems including DAS, EMS and SCADA systems
    • Specific experience implementing and supporting networking between control centers and remote sites/RTUs on Premises and in Cloud
    • Knowledge of industry-specific protocols such as DNP3, Modbus, IEEE 61850, OpenADR along with a full compliment of IP networking protocols
    • Hands-on experience with VPN and secure networking with cloud-based providers
    • Experience working with cellular carriers and wireless networking devices such as PepWave
    • Experience with OT/IT and IoT cyber-security practices
    • Hands-on experience in establishing two-way SSL mutual authentication, and PKI certificates management
    • Experience in data packet analyzers and network troubleshooting utilities, such as WireShark, Sniffers, first level Protocol Analyzers, Trace Routes, PING (basic and extended) NBSTAT, ARP.
    • Effectively analyze, identify, and diagnose data networks related problems and take corrective measures or make recommendations that lead to problem resolution.
    • Understand the functionality and mechanics of IPV4 sub-netting, route summarization and network protocols practical applications on a LAN/WAN environment.
    • Assemble technical documentation of network diagrams depicting network layouts, and systems integration efforts
    • Ability to troubleshoot and trace networking issues from Layer 3-7
    • Ability to configure and troubleshoot edge routers and switches
    • Proven skills in one of the programming languages - python, Java, or C++ and knowledge in IDEs
    • Proven skills in Linux environment, bash scripting and CLI tools
    • Excellent written, verbal, and collaboration skills
    • Ability to work in a fast-paced, dynamic environment