Job Description

SUMMARY 

Under the direct supervision of the Health Center Manager and the general supervision of the Regional Operations Manager, the Receptionist will follow the protocols of the Community Health Centers of the Central Coast, Inc. (CHCCC), by greeting patients in a professional and courteous manner, managing provider schedules to ensure access and efficiency, assisting patients through the registration process, and receiving payments for rendered services.

It is the primary purpose of CHCCC to provide the highest quality of total care possible to the patient population it serves.  Such a level of quality depends ultimately on the staff's desire and ability to work together, individually, and as a team.  The employee is expected to be professional, punctual, maintain regular attendance, cooperative, motivated, and organized at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Additional duties may be assigned with or without prior notice.

• Performs duties per Standard Work and Skills Competency Check-Off list.
• Actively participates in assigned Patient Care Team duties and activities.
• Provides quality customer service using AIDET Standards.
• Answers telephone promptly with a courteous and professional manner.
• Handle high volume of patients and internal/externals customers, and handle frequent changes, delay or unexpected events.
• Checks patients in-and-out through the practice management system and verifies information.
• Performs cashiering duties and collects co-payments, payments, and outstanding balances.
• Reviews and manages patient schedules to anticipate for missed opportunities, scheduling errors, registration form updates, insurance eligibility, and co-payments.
• Schedules patients per protocol and refers triage calls to nursing staff.
• Confirms appointments for primary care and ancillary services within 24 hours of appointment.
• Assists with pre-visit planning.
• Assists patients with the completion of appropriate forms and reviews for accuracy and completeness.
• Accurately enters and updates demographic and payer data in practice management system.
• Verification of coverage and payer eligibility, which may include programs, private insurances, Medi-Cal, and Sliding Fee.
• Informs patients about all available services and programs.
• Observes for patients in distress and promptly reports to nursing staff.
• Demonstrates and maintains knowledge of practice management system, payers, and Standard Work.
• Maintains inventory of paperwork and ensures most up to date form is being used.
• Issues visitor passes when required.
• Performs variety of clerical duties.
• Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics).
• Demonstrates knowledge of domestic violence, child and dependent abuse protocols.
• Demonstrates culturally sensitivity and competence with patients.
• Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED equivalent required.

Minimum one year of customer service position preferably in a medical setting. Ability to remain professional and courteous with customers and patients. Must have excellent verbal and written communication skills. Knowledge of medical terminology is desirable.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of patients or employees of organization. 

Bilingual - ability to read, speak and write in English and another language is desirable. 

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratios and percent, and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply sound judgment in understanding to carry out instructions in written or oral form.  Ability to make appropriate job decisions following standard office policies and past precedents.

COMPUTER SKILLS

Experience with word processing, spreadsheets, email, and keyboarding required. Microsoft Office skills preferred. Working knowledge of EHR preferred.

CERTIFICATES, LICENSES, REGISTRATIONS 

Certificate in Medical Front Office procedures desired.

Possession of current, valid, unrestricted California Driver's License (Class C) required.

CPR (BLS-C) card preferred.

OTHER REQUIREMENTS

Required to pass a criminal history background check upon hire.

Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to sit, stand and walk.  The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to work in a fast-paced environment.

The noise level in the work environment is usually moderate.

MUST BE WILLING TO HAVE A FLEXIBLE WORK SCHEDULE THAT MAY INCLUDE EVENINGS/WEEKENDS, AND TRAVEL AS NEEDED.