Job Description

We are seeking a reliable and experienced FRONT OFFICE CLERK to become a part of our clinical teams in the city of BLOOMINGTON, CA!

You will focus on providing high quality patient care as part of a healthcare team. The FRONT OFFICE CLERK is responsible for providing a consistent and reliable flow of communication with patients/staff throughout the clinic and initially preparing patients for an office visit with required paperwork and proper collection of applicable monies.

KEY TASKS & RESPONSIBILITIES

• Validate/update patient personal information in the electronic practice management (EPM) system as necessary.
• Welcome patients/visitors via phone and/or to the clinic by greeting them and attending to their inquiries.
• Answer and direct telephone calls appropriately.
• Facilitate patient satisfaction and clinic experience by directing them accordingly and accurately booking appointment(s).
• Provide appropriate form(s) to patients in accordance with patient needs as necessary.
• Collect and document patient payments; demonstrate accurate credit card/cash handling procedures, according to CHSI Policy and Procedures.

QUALIFICATIONS

EDUCATION AND EXPERIENCE:

• High School graduate or equivalent. Experience and/or training as a Medical Assistant or Dental Assistant preferred.
• Minimum one (1) year of experience answering phones and scheduling.
• CUSTOMER SERVICE EXPERIENCE A MUST!!!
• Bilingual (English/Spanish) preferred

KNOWLEDGE, SKILLS, AND ABILITIES:

• FRONT OFFICE EXPERIENCE IN A CLINIC, HOSPITAL, MEDICAL OR DENTAL SETTING IS HIGHLY PREFERRED.
• ELECTRONIC MEDICAL RECORD (EMR) EXPERIENCE IS AN ASSET!
• Must possess excellent customer service including verbal and written communication.
• A HIGH STANDARD OF PROFESSIONALISM, PROFESSIONAL ETHICS AND CONDUCT IS EXPECTED IN SPEECH, MANNER, ATTITUDE AND APPEARANCE AT ALL TIMES.
• Possess strong interpersonal skills and ability to work well with others.
• Ability to deal effectively with changing situations and stressful environment.
• Ability to perform tasks related to physical activity to complete the responsibilities of the position.

Company Description

Community Health Systems, Inc (CHSI) is a Federally Qualified Health Center (FQHC) and Non-Profit 501 (C)(3), operating six community health centers in the tri-county area of: San Bernardino, Riverside, and San Diego. CHSI focuses on providing high quality and compassionate medical, dental, women’s health, behavioral health, and vision care services to those who are under-served, uninsured, or under-insured. Community Health Systems, Inc. is a non-profit 501 (c) (3) 330 HRSA Grantee with Federally Qualified Health Center (FQHC) status. Established from the roots of Bloomington Community Health Center in Bloomington, CHSI has grown with community health centers in the counties of Riverside, San Bernardino, and San Diego. These centers have been developed in accordance with standards established for safety net providers by the U.S. Department of Health and Human Services (HHS), the Health Resources Services Administration (HRSA), the Public Health Service (PHS), and the Bureau of Primary Health Care (BPHC). The mission of CHSI is not to compete with other clinics that provide healthcare services, but to serve the indigent population and meet their healthcare needs.