Job Description

A Community manager is a challenging position that uses sales, customer service, and exceptional management skills to handle the day-to-day operations of an apartment community and its staff.

There are four core categories of responsibilities:

Management

• Maintain the physical and fiscal assets of the community
• Complete all resident move-ins, move-outs, transfers and renewals
• Inspect vacant apartments to ensure rental readiness and perform move-out inspections
• Supervise and motivate onsite personnel to achieve the operational goals of the property
• Liaise and collaborate with regional and senior management
• Ability to professionally resolve resident and employee issues
• Attend court, as necessary
• Uphold and enforce all company policies, processes, and procedures
• Perform other duties as necessary to meet the needs of upper management, residents and the property

Leasing

• Works in collaboration with leasing consultants and regional marketing team to develop and implement appropriate marketing strategies
• Conduct tours of the grounds of the community and show apartments to prospective residents
• Sell the community over the phone/internet to convert leads to on-site tours
• Greet all individuals that enter the leasing office in a friendly and professional manner
• Maintain thorough product knowledge of the property (floor plans, amenities, etc.) and the local community
• Apply product knowledge to prospective residents’ needs by effectively communicating features and benefits
• Represent the company in a professional manner at all times

Customer Service

• Develop and maintain professional relationships with prospective and current residents
• Accept maintenance requests, submit maintenance tickets, and complete follow-up to ensure satisfaction
• Handle resident calls and in-person concerns
• Respect boundaries of tenant confidentiality, ensure safety and uphold both local and Federal Fair Housing Laws

Administrative

• Accurately prepare and be thoroughly knowledgeable with all applications, lease documents, and related paperwork
• Collect and process rental payments
• Facilitate the move-in and move-out process
• Maintain property records
• Assist with payroll

Qualifications

This opportunity would suit an individual who is outgoing, enthusiastic and has the desire to exceed the expectations of our current and prospective residents. The ideal candidate will demonstrate the following:

Skills

• The ability to close the sale
• The ability to prioritize and multitask
• The ability to manage and contribute to a team; work well with others
• The ability to work independently with little supervision
• Excellent telephone etiquette
• Advanced computer skills and knowledge of the Internet and Email

Competencies

• Exceptional interpersonal and people skills
• Professional demeanor
• Effective oral and written communication abilities
• Superb organizational skills and attention to detail
• Good judgment and ability to exercise common sense understanding
• Honesty and integrity
• A positive attitude and the ability to smile under all circumstances
• Adaptable to accept changes in the work environment, manage competing demands, and handle unexpected events.
• Must be able to handle stressful, urgent, and diverse situations in a calm and reasonable manner
• Enthusiasm and the personal drive to be a self-starter

Other

• Demonstrate strong professionalism in all facets
• Demonstrate an ability to diffuse and respond to customer concerns

Schedule

This position requires flexibility in scheduling and the ability to work weekends. Due to staffing limitations, the community manager must be able to work one weekend day as part of a five day work week.

Requirements

• Transportation – Employee must maintain reliable transportation daily, a valid driver’s license, and valid vehicle insurance.
• Language – Proficiency in the English language, including the ability to read, write, and communicate professionally with others.
• Education/Experience – A high school diploma, GED, or equivalent experience is required.
• Physical - This job requires extensive mobility, including frequent inspections that require walking and climbing stairs. Also includes lifting, bending, reaching, etc.

_ Prior experience in property management required._

Additional Information

What We Offer

• $22-26/hour + commission
• 100% company-paid health care premiums for employees – no out-of-pocket cost
• Up to 80% company-paid health coverage for family members (spouse/domestic partner and dependents)
• 401(k) with generous company match — Maryland Management contributes 25% of what you withhold, up to 6% of annual income
• Short- and long-term disability coverage at no cost to you
• Paid parental leave
• Dental and vision insurance options
• Paid time off and paid holidays
• Educational reimbursement
• Career growth opportunities with a proven path into advanced accounting, operations, and property management roles
• Fun, people-first company culture with annual awards, team events, and celebrations

Acknowledgment

This job description is not intended to be all-inclusive and may be modified as needed to meet business requirements. All offers of employment are contingent upon successful completion of a background check and drug screening in compliance with applicable federal, state, and local laws.

Maryland Management Company is proud to be an equal opportunity employer.