Community Move In Coordinator

A

Aviva Baldwin Park

Community Move In Coordinator

Staunton, VA
Full Time
Paid
  • Responsibilities

    Community Move-in Coordinator (Sales and Marketing)

    At Aviva Senior Living, we are committed to providing a supportive and engaging environment. Our dedicated staff is passionate about ensuring that each resident feels at home, offering personalized care and assistance as needed. Our beautifully designed apartments and welcoming atmosphere create a space where residents can thrive and enjoy life to the fullest. At Aviva Baldwin Park we offer Independent Living, Assisted Living, and Memory Care apartments and services.

    Join us at Aviva Senior Living and be part of a community that prioritizes the well-being and happiness of our residents, fostering a sense of comfort, connection, and joy every day.

    The Community Move In Coordinator will assist the Executive Director and Director of Sales with sales and marketing efforts and other resident retention efforts. This is an hourly position, normally working 8 am to 4:30 pm weekdays with occasional weekend hours as needed.

    Primary Responsibilities:

    • Monitor and complete move-in checklists for future move ins
    • Review weekly with Sales Director and the Maintenance Director on rent-ready needs
    • Round the community daily to identify first impression needs, including model apartments and/or respite apartments.
    • Ensure models and vacant apartments are ready to show.
    • Enter sales and marketing activity into CRM system
    • Take inquiry and referral calls
    • Partner with the Sales Director on scheduling tours
    • Participate in strategic marketing planning
    • Prepare reports as required
    • Assist and help coordinate community events or presentations, establishing and maintaining ongoing market knowledge
    • Monitor and evaluate customer satisfaction. Partner with the team to develop strategic plans to continually improve satisfaction
    • Responsible for online reviews. Encourage and assist residents, families and staff with completing reviews.
    • Participate in business development efforts as needed, to develop long lasting referral partnerships
    • Communicate move in activity with all staff.
    • Partner with the clinical team to ensure timely assessments and paperwork is received.
    • Audit and ensure all move in documentation is complete prior to scheduled move in.
    • Assist other departments as directed by the ED and CSD to ensure the resident experience is exceptional.

    Minimum Job Qualifications:

    • Polished, professional,and pleasant demeanor and appearance with the ability to work with the elderly in a courteous and friendly manner.
    • Excellent, written and oral English communication skills, including the ability to speak with individuals or small groups comfortably.
    • Ability to work extended hours and some weekends when necessary.
    • High school diploma or equivalent (GED)
    • Intermediate computer skills (including MS Word, Excel, PowerPoint, Publisher) with the ability to operate and understand personal computer/internet functions and utilize the company's software packages. Social media professional posting skills helpful.
    • Excellent organization and problem-solving skills with the ability to multitask.
    • Team-oriented with the ability to work independently.
    • Strong customer service orientation
    • Leadership skills and coaching ability
    • Ability to read, analyze, and interpret all forms of information.
    • Demonstrate tact and diplomacy

    Full-time employees can take advantage of:

    • Medical/Prescription Insurance
    • Dental Insurance
    • Vision Insurance
    • Paid time off accrued up to 15 days per year.
    • Paid Holidays
    • Employee Emergency Fund
    • Education Assistance Program
    • Employee Referral Program
    • Company Paid Life Insurance
    • Pet Insurance available
    • Company matching 401k
    • Available pay advance (daily pay)

    Aviva Senior Living has achieved designation as a Great Place to Work and is an Equal Opportunity Employer and a Drug-Free Workplace.

    The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc.