Benefits:

Bonus based on performance

Competitive salary

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Training & development

About Us:

British Swim School of West Portland Suburbs is a mission-driven swim school serving swimmers of every age and every stage. We are committed to delivering high-quality swim instruction that builds water safety, confidence, and strong swim skills, while making a meaningful impact in the communities we serve.

Compensation and Benefits

Pay starts at $17 - $20 based on experience.

Potential to become full-time depending on performance

Performance Bonus: We may offer a bonus component based on enrollment growth and outreach performance (to be discussed during employment)

Paid Time Off

Snacks provided at the work location

Opportunities for internal advancement

Excellent work culture

Employee discount

Referral program

The Position:

This role is ideal for a people-person with a background in sales or business development who enjoys building relationships within the local community. You will balance providing excellent support to our families with a proactive approach to growing our school through community partnerships.

Key Responsibilities: Customer Success & Enrollment Growth

Answer inbound phone calls, emails, and online inquiries with a focus on converting interest into enrollments.

Manage customer inquiries and support requests, ensuring every family feels valued.

Lead by example: Share successful enrollment techniques and tips with our CSR team to help increase our overall conversion rates

Maintain accurate customer records and follow up proactively with prospective leads.

Community Outreach & Business Development

Relationship Development: Proactively reach out to and build long-term partnerships with local schools, preschools, daycares, HOAs, and community groups.

Brand Advocacy: Identify and coordinate opportunities for water safety presentations, booths, and local events to increase brand awareness.

Represent British Swim School at community events (occasional evenings/weekends as needed).

Identify new community-based opportunities to drive lead generation and school growth.

Skills and Abilities:

Friendly, confident communicator who enjoys networking and building rapport.

Strong customer service skills with a natural ability to persuade and enroll others in our mission.

Organized and self-motivated—you enjoy "getting out there" to make things happen.

Comfortable using phone systems, CRM tools, and basic technology

Willingness to attend local events during evenings or weekends as needed

Bilingual English/Spanish preferred (not required)

Qualifications:

High School Diploma or Equivalent

Customer Service and/or Sales experience - 1 year (preferred)

Schedule & Location

Part-time: 24–30 hours per week

3–4 days per week, including weekends when needed for events

Hybrid role: on-site during weekdays; remote work may be available on weekends

Must be able to commute to NW Portland, OR (97229)

At British Swim School, we are more than a swim lesson provider. We are a survival-first organization committed to making a real difference in our community. As part of the Customer Success Team, your goal is to ensure every family feels supported, informed, and confident—while helping us expand our reach and impact locally.

Flexible work from home options available.

Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.