Benefits:
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
401(k)
About La Fuerza Unida, Inc.
La Fuerza Unida, Inc. is a 501(c)(3) not-for-profit organization founded in 1978 to enhance the social, literary, educational, cultural, and economic conditions of Hispanic-Americans and the low-to-moderate income community at large. Created as an outgrowth of community needs and shared interests among Spanish-speaking persons residing in Long Island, La Fuerza serves as a vital resource for the City of Glen Cove and neighboring communities across Nassau County, Suffolk County, Queens, and Brooklyn.
Position Overview
We are seeking a dedicated and detail-oriented Community Outreach & Client Intake Specialist to serve as a vital bridge between our organization and the communities we serve. This role combines grassroots community engagement with precise client intake support for our foreclosure prevention team. The ideal candidate is passionate about community service, excels at building relationships, and has a meticulous approach to documentation and data management.
This position offers a unique opportunity for professional growth, including potential sponsorship for certified housing counselor training for the right candidate interested in deepening their impact in the housing counseling field.
Key Responsibilities
Community Outreach (Boots-on-the-Ground Engagement)
Conduct outreach throughout Glen Cove, Nassau County, Suffolk County, and Queens to connect community members with La Fuerza's services
Promote and educate the public about our programs including:
Foreclosure prevention and housing counseling services
ESL (English as a Second Language) courses
Financial literacy programs
Before- and After-School Program (K-5)
Translation services
Documentation assistance (SNAP Benefits, passport applications, etc.)
Represent La Fuerza at community events, local gatherings, and partner organizations
Build and maintain relationships with community members, local businesses, and partner agencies
Create engaging outreach materials using design platforms (i.e. Canva)
Client Intake & Support
Conduct thorough and accurate intake interviews with clients facing foreclosure
Collect and document detailed client information with meticulous attention to detail
Maintain organized client files and databases to support housing counselors' case management
Ensure all documentation meets requirements for quarterly, mid-year, and annual reporting
Provide compassionate, culturally sensitive support to clients during intake process
Follow up with clients as needed to complete documentation
Assist with data entry and reporting tasks to track program outcomes
Foreclosure Team Support
Work closely with certified housing counselors to ensure seamless client onboarding
Participate in team meetings and case reviews
Learn foreclosure prevention processes and housing counseling best practices
Support administrative needs of the foreclosure prevention program
Required Qualifications
High school diploma required;
Proficiency in Microsoft 365 (Word, Excel, Outlook, Teams)
Experience with design and content creation tools (Canva or similar platforms)
Exceptional attention to detail and organizational skills
Strong written and verbal communication skills
Ability to work independently and manage time effectively in the field
Comfortable engaging with diverse communities and populations
Reliable transportation for community outreach throughout service areas
Commitment to La Fuerza's mission of serving low-to-moderate income communities
Preferred Qualifications
Bachelor’s Degree
Fluency in other languages (i.e. Spanish, Haitian Creole, or Chinese Mandarin, etc)
HUD-certified housing counselor or HUD housing counseling certification
Prior experience in social services, community outreach, or nonprofit work
Experience with client intake, case management, or data collection
Knowledge of housing issues, foreclosure prevention, or financial counseling
Familiarity with Long Island communities and social service landscape
Experience working with immigrant and multilingual populations