Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Tuition assistance

Vision insurance

Wellness resources

Position Summary

The Community Outreach & Family Support Coordinator is responsible for educating, engaging, and supporting pregnant and postpartum mothers, and families in CT, with a focus on Medicaid awareness, eligibility, and enrollment. This position leads community-based outreach efforts, facilitates educational workshops, builds partnerships with healthcare and social service providers, and provides hands-on assistance to families navigating and not limited to completing Medicaid applications.

Key Responsibilities:

Educational Workshops & Seminars

Plan, organize, and facilitate educational workshops and seminars regarding the maternal health and medical home programs

Adapt presentations and materials to meet the needs of diverse audiences and community settings

Community Outreach & Engagement

Conduct outreach activities in collaboration with healthcare providers, maternity clinics, community centers, other local partners, and other FAVOR staff

Distribute culturally appropriate informational materials, brochures, and flyers related to Medicaid eligibility and application processes

Represent the organization at community events, health fairs, and partner meetings

Identify gaps in access to Medicaid information and share insights with program leadership

Medicaid Application Assistance

Provide direct assistance to pregnant and postpartum mothers and other families with completing Medicaid applications, including in-person and guided online support

Explain required documentation and help families prepare needed materials

Language Access & Equity

Ensure Medicaid information and outreach materials are available in multiple languages

Coordinate or provide interpretation and translation support during workshops, outreach events, and application assistance

Community Partnerships

Establish and maintain partnerships with community organizations, women’s shelters, healthcare providers, and community clinics

Serve as a liaison between families, partner organizations, and internal program staff

Follow-Up & Ongoing Family Support

Implement follow-up systems to track application progress and ensure mothers complete the Medicaid enrollment process

Provide continued support to address application issues, denials, or documentation requests

Maintain accurate records of outreach activities and metrics, applications assisted, and follow-up outcomes

Program Support & Reporting

Assist with grant reporting and documentation as required

Participate in team meetings, training, and continuous improvement efforts

Required Qualifications

Bachelor’s degree in social work, public health, human services, community health, or a related field (or equivalent experience of 2 years in a related position such as working as a social service worker)

Experience in community outreach, health education, case management, or benefits enrollment support

Knowledge of Medicaid programs or public benefits systems (or willingness to learn)

Strong communication and interpersonal skills

Ability to work independently and manage multiple outreach activities

Preferred Qualifications

Experience working with pregnant or postpartum populations

Bilingual or multilingual skills

Familiarity with healthcare, maternal health, or social service systems

Experience providing application or enrollment assistance

Flexible work from home options available.