Job Title: Community Engagement Outreach Provider Reports To: Community Engagement Director

Job Summary

The Community Engagement Outreach Provider supports low-income/income-eligible individuals, households and elderly individuals by connecting them with local, state, and federal programs to improve their economic and social well-being.

Essential Responsibilities

Stay informed on assistance programs such as Social Security, Medicare, Medicaid, SNAP, SSI/SSDI, housing, and ROCS-sponsored programs, demonstrating respect and empathy for each client.

Conduct outreach to identify and assess client needs; refer individuals to appropriate programs and services.

Provide direct support to clients in situations where no formal assistance program is available.

Take applications or pre-applications for relevant programs as directed.

Collaborate with community partners/organizations to support effective planning, delivery, and evaluation of human services.

Participate in community events and represent the agency in local affairs and on boards as directed.

Advocate for elderly and low-income individuals experiencing neglect, exploitation, or abuse.

Attend supervisory meetings and in-service trainings – both in-person and/or online, per meeting setup/requirements.

Maintain active engagement at assigned service sites.

Complete weekly activity reports and maintain confidential client records.

Submit timely monthly mileage and expense reports and bi-weekly timesheets.

Support seasonal service programs (e.g., Garden Program, VITA; other).

Provide case management for individuals experiencing homelessness per homeless prevention services, including documentation and follow-up on client outcomes.

Perform additional duties as assigned by the Community Engagement Director.

Minimum Requirements:

Ability to work respectfully and effectively with elderly and low-income individuals and households.

Familiarity with the communities served.

Must have reliable transportation.

Education and Experience:

High School Diploma required; post-secondary education preferred.

Minimum of three (3) years of experience in direct service roles.

Skills and Abilities

Ability to read and interpret business publications, technical materials, and government regulations.

Strong written communication skills for reports and correspondence.

Capable of public speaking and community engagement—solely and/or with a team.

Ability to calculate percentages and basic financial figures.

Proficient in applying general math concepts.

Effective problem-solving and decision-making skills.

Ability to interpret written and verbal instructions.

Must maintain confidentiality and demonstrate professionalism.

Strong interpersonal skills for working with diverse individuals and families.

Licenses and Requirements

Valid South Dakota Driver’s License.

Must meet any additional screening or bonding requirements as set by ROCS.