Job Description

Job Description

Job Summary: Are you looking for a career and not just a job? Want to work at a growing company that embraces technology and will keep you challenged in an environment of systems and network applications supporting their rapid growth? This position requires a creative self-starter with the ability to work independently as well as a member of a team, with sound communication skills and a solid foundation of technology experience. The IT Team is responsible for management of the company’s technology needs, which include local user and desktop support, and on premise network support. The person in this role will be responsible for company IT maintenance, support, and new technology implementation.

The ideal candidate is one who has completed college level schooling in technology with a bachelor’s degree preferred, CompTIA A+ certification, and relevant work experience. You should have 3+ years of IT Support/Help Desk experience and Junior Level System and Network Administration experience. You also must have strong attention to detail, ability to multi-task, and work at a fast pace.

Job Responsibilities:

You'll enjoy variety in several areas of responsibility, including:

• New hire setup which includes working in Active Directory to create new users, setting up new user in our VoIP phone system and CRM system setting up new computers, installing all relevant programs.
• Perform user support for the company as they encounter problems including: hardware services, software installations; updates; troubleshooting, networking support, phone system support, contacting our vendors, from internet providers to printer service technicians.
• Work with server and network teammates to troubleshoot network issues as they arise and implement new server needs.
• Provide user training on technology and new technology implementation (i.e. headsets, researching new applications, planning and executing site-wide installation of the new programs).
• Learn and become responsible for management for all user accounts (i.e. activate/deactivate all employees and manage their systems) and all client management.
• Maintain current IT equipment running through software updates, stocking of printer paper and toner, ordering of supplies and inventory management on current stock.
• Play an active role in determining new technology and application needs to support company growth

Experience and Technology Skills

• Prefer 3+ years prior relevant work experience
• Microsoft Office 365 Hybrid Environments
• Microsoft Active Directory (Creating, Modifying, Terminating Users)
• Adding/Removing Computers from Domain
• Lansweeper Inventory System
• Phone System Administration Experience)
• Install/Remove Software on Computers
• Support for Helpdesk Tickets
• Setup and Support Remote Users
• TCP/IP Knowledge
• CompTIA Server+ Network+/Microsoft Server Certifications are a Plus
• Functional knowledge of remote access, VOIP phones, networking, PC configuration,
• Proven high level of problem solving, critical thinking and implementation skills

Education and other Requirements:

• Technology focused education (4 yr. degree Highly Preferred)
• Successful “think-out-of-the-box" problem solving skills
• Ability to work accurately in a fast-paced environment with adaptability to change
• Strong attention to detail
• Outgoing with solid communication skills for help desk responsibilities
• Bilingual in English & Spanish is preferred

Certifications (Preferred)

• CompTIA A+
• ITIL Foundation
• CompTIA Server+
• CompTIA Network+
• Microsoft Server Certifications

Full time employees enjoy:

• Competitive compensation
• High energy, fast paced work environment
• Promotions from within
• Comprehensive Benefit program including:
  • Major Medical
  • Dental
  • Vision
  • Life Insurance and Disability (Company paid)
  • 401(k) with Company Match
  • Paid Holidays, Vacation, Personal Holidays and volunteer days
  • Paid Sick Time