Community and Client Relations Associate

Bergen & Passaic County, NJ
Full-Time | Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–5:00 PM
Compensation: Starting at $90,000+, based on experience

We are seeking a driven and personable Community and Client Relations Associate to help expand our home care services across Bergen and Passaic Counties. This full-time role is ideal for someone who thrives in the field, enjoys building meaningful relationships, and is passionate about helping individuals access high-quality care. The associate will work closely with the Director of Community Relations and other team leaders to cultivate and grow referral sources across Skilled Nursing Facilities (SNFs), Assisted Living Facilities (ALFs), Independent Livings, hospitals, and private homes.

This position is central to the growth of both our Home Care and Senior Living divisions. The associate will represent our services to facility partners and private clients, participate in networking events, and engage with new and established accounts to increase patient referrals. While prior sales experience is a plus, we are open to training the right individual who understands the home care landscape and has the right personality and drive to succeed.

The position involves a combination of office planning and field outreach, with one designated office day each week (Paramus) to coordinate schedules and attend internal business development meetings. The remainder of the week will be spent in the field, meeting with up to 5–8 referral sources per day. This role requires someone who is self-directed, professional, and capable of managing multiple relationships simultaneously.

Compensation & Benefits

• Starting at $90,000+, depending on experience
• 75% employer-paid health, vision, and dental insurance (employee only)
• 401(k) with employer matching
• 15 days PTO
• 2 floating holidays
• 6 paid holidays

Key Responsibilities

• Develop and expand referral relationships with SNFs, nursing homes, ALFs, independent living communities, hospitals, and private families
• Coordinate with caregivers to support clients across various care settings
• Attend and represent the organization at weekly networking events, both hosted and invited
• Conduct regular field visits to meet with referral partners and decision-makers, providing materials, coffee, or lunch to strengthen relationships
• Clearly communicate our care services and identify opportunities to support patient transitions and ongoing needs
• Participate in weekly business development meetings (Mondays) and collaborate with the Director of Community Relations
• Attend 3 caregiver orientations per week (Summit and Paramus) and stay informed of caregiver availability and coverage
• Maintain and document activities using a company-issued tablet and WellSky software
• Ensure appropriate follow-up, documentation, and communication with internal departments

Territory

• Bergen County, NJ
• Passaic County, NJ
• Travel required throughout both counties; reliable transportation is essential

Qualifications

• Prior experience in home care, senior living, or healthcare facility operations preferred
• Strong interpersonal skills and a natural ability to build rapport
• Excellent time management and organizational skills
• Comfortable working independently in the field and collaborating with internal teams
• Reliable transportation, a clean background check, and ability to pass a drug screening
• Business development or sales experience preferred; individuals with an existing book of business are encouraged to apply

Schedule

• Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–5:00 PM
• One day per week in-office (Paramus) for planning and coordination
• Occasional evening events (once per week, schedule adjusted accordingly)

This is a high-impact, relationship-focused role with significant opportunity for growth. We are looking for someone who is personable, proactive, and passionate about connecting people with care that truly makes a difference.

Please apply by clicking HERE or by sending a resume to kim@kreatetalent.com!