Job Description

Customer Care Representative wanted for a solo practice in Escondido. We are looking for a person who is very friendly, outgoing, and understanding of the trust that clients place in choosing a veterinarian. This applicant MUST be very adaptable, learn quickly, and be able to multi-task with efficiency, accuracy, and enthusiasm.

CUSTOMER CARE REPRESENTATIVE JOB DUTIES AND RESPONSIBILITIES

• Answer phone inquiries, direct calls, scheduling and making appointments, and provide basic company information.
• Telephone Triage
• Managing medical records
• Calming stressed clients
• Perform clerical duties, take memos, maintain files, and organize documents, etc.
• Monitor front desk and comply with all security procedures for visitors
• Answer emails, and correspond as needed
• Purchase, track, and invoice office supplies for each department
• Set up, break down, organize, and maintain conference rooms, training rooms, and meeting rooms

CUSTOMER CARE REPRESENTATIVE​ JOB REQUIREMENTS AND QUALIFICATIONS

• High school diploma or equivalent
• Prior experience handling receptionist responsibilities; experience in customer service or related field
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
• Highly organized multitasker who works well in a fast-paced environment
• Excellent time management and written and verbal communication skills
• Willingness to learn and to grow with the company