Job Description

In 2015, Companion Protect set our sights on extending and enhancing the lives of cats and dogs.... and have not looked back since! By offering the highest quality pet insurance for dog and cat parents across the country, we enable a lifetime of healthy and happy pets through comprehensive coverage, affordable deductibles, inclusive and non-discriminatory plans. Our approach is much different than others, we put the customer at the focus of our product and make it easy to understand and use. By offering industry-leading software solutions we support efficient and user-friendly systems for our customers and partners. We are different than most companies, at Companion Protect, we understand our greatest asset is our employees- a diverse, experienced, and innovative workforce driving to a common goal. Our team works hard every day for the betterment of animals nationwide, but we are not all work…we do stop for puppy kisses and cat snuggles from time to time!

WHAT YOU WILL DO HERE:

As an Animal Care Advocate (ACA) you will be part of dynamic care center organization that is responsible for taking care of our valued customers. The ACA’s role is to accept incoming calls, make outgoing calls, answer general inquiries, assist customers with initiating claims, processes premium payments for the company and processes insurance applications. This person will act as the first-line, information source for the organization.

PRIMARY RESPONSIBILITIES

• Serves customers by providing product and service information, resolving product and service problems
• Receives calls from pet insurance customers and answers policy questions and payment inquiries
• Manages inquiries and feedback from clients and customers via chat
• Manages all aspects of insurance policies from initiation through all steps
• Creates, updates, _and maintains customer claim and veterinary interaction records via data entry
• Effectively handles customer concerns, provides necessary information to customers, and follows up through problem resolution
• Accepts payments and updates billing information for customers as needed
• Follows department and company procedures, guidelines, and policies
• All other duties as assigned

EXPERIENCE

• 3+ years of experience in a customer facing role
• 3+ years of experience in a corporate or customer service team setting
• Proficiency in Microsoft Office Suite and experience learning and using new technology
• High school diploma required
• College education a plus

QUALIFICATIONS

• History of ethical and professional conduct

• Strong attention to detail and documentation skills

• Ability to manage various types of activities, prioritize and manage time effectively

• Strong desire for team success. 

• Creative, innovative, and effective problem-solver.

• Passion to learn and develop new skills.

WHAT ARE WE OFFERING YOU?

Stepping into Companion Protect, you will likely be greeted by tail wags, sloppy dog-kisses, and meows from our extended family of furry co-workers. Our pets at work program is icing on the cake as far as places to work! Overall, we are excited about what we have here, which is the chance to work with a group of dedicated, smart, and innovative professionals that know how to get work done! All team members take pride in upholding and living our values in everything we do- COMMITMENT, TEAMWORK and RESOURCEFULNESS. We offer a competitive compensation and benefits package, a relaxed atmosphere, development and growth opportunities and the ability to play a role in making a difference in humans and pet’s lives. We have regular spirit weeks, company events, flexible working arrangements, and a leadership team that is dedicated to transparency, innovation and growth. We are just getting started and will constantly be driven to achieve more. If you align with our core values and thrive in an environment fueled by innovation, curiosity, and growth we want to talk to you! 

BENEFITS

• Generously subsidized company sponsored medical, dental and vision insurance
• 401K with company match and immediate vesting
• Equity Program
• Subsidized pet insurance
• Casual Office Attire
• Pet friendly office environment
• Flexible working environment
• Competitive time off (18 days year one, 23 days year two, additional increases at year 4 and 5)
• Paid Maternity, Paternity and Pawternity leave
• 8 paid company holidays per year
• 2 Days of Paid Philanthropic Time Off

_Companion Protect is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind: Companion Protect is committed to the principal of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Companion Protect are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental statues, or any other status protected by the laws or regulations in the locations where we operate. Companion Protect will not tolerate discrimination or harassment based on any of these characteristics. Companion Protect encourages applicants of all ages. _

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