Job Description
We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties. Responsible for providing technical support to all customers via phone, web, email, chat, and all other channels as requested
Moreover, technical customer support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
_HOURS: MONDAY- FRIDAY, 9:00 AM - 5:30 PM _
Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Prepare accurate and timely reports.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
Requirements:
- Degree in computer science or information technology preferred.
- 1 to 5 years working experience in technical support, IT support, or as a technical engineer.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Strong communication skills.
- Effective time management.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.