Job Description

Our Sports-Minded Customer Service Representatives are communication experts who provide fast, friendly service to customers to ask questions, assess their needs, and provide immediate assistance.

Upon joining our goal-driven, energetic team, the Customer Service Representative will receive two weeks of intensive hands-on training to become a resident expert in…

• The products and services available

• Pleasanton market demographics

• Consultative sales techniques

• Account activation, delivery methods, and installation details

• Proper compliance procedures and handling of confidential customer information

• And more!

The training does not stop there either! Our firm is extremely passionate about ongoing personal and professional development, which is why we actively participate in virtual networking sessions, attending conferences from industry-leading executives, and daily practice scenarios.

As our Sports-Minded Customer Service Representative, you will use a lead-based system to meet with customers. The primary objective of each customer interaction is to greet, qualify, recommend, and close, so our Customer Service Representatives must be hospitable, professional, understanding, and active listeners. YOU WILL ALSO…

• Follow all CDC and local mandates while working with customers. Your safety and the customers are our top priority, and we will not compromise that

• Accurately complete, send, and file product and service order forms in accordance with our privacy and confidentiality guidelines

• Be encouraged to evaluate our current onboarding and training procedures, determine ways to improve the customer relationship, solidify the sales cycle, etc.

• Work with fellow team members within the customer service department to set attainable customer outreach and acquisition targets

• Enforce our values and exemplify them through every interaction between you and a customer, fellow team member, and client

YOU WILL BE SUCCESSFUL IF YOU…

• Have at least 1-2 years of experience in a customer service, sales, or client-facing position. Individuals with retail or hospitality experience perform exceptionally well due to their excellent communication and problem-solving skills

• Take pride in your achievements. You always give 100% and embrace challenges with open arms. Don’t worry, our team will be there if you need help

• Have a sense of humor. Let’s face it. In this day and age, we should all try to laugh a little more and enjoy the moment.

• Believe in your ability to make a difference. Whether that is working one-on-one with a customer or taking part in one of our charity events

• Are results-focused, but also on the right way to get them. We will not ever compromise our value and integrity, and we expect the same from our employees

Persons with the following experience should apply:

Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Customer Service Associate, Customer Service Representative, Customer Retention

Company Description

The distinction between a good brand and a great brand is choosing the right agency.We have spent years developing techniques that enable us to build great brands from scratch and strengthen existing ones. We have experience in organizing, advertising events that target local communities, as well as the expertise and resources required to fulfill our clients’ needs.