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Sales & Customer Service Advisor

Competitive Business Development Team

Sales & Customer Service Advisor

Hawthorne, CA
Full Time
Paid
  • Responsibilities

    Job Description

    We are looking for a full-time employee who will provide customer service and customer support to the organization. This position will initiate and/or implement sales support action items as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction are maintained. Full training is provided in learning a product line so as to be able to confidently inform, assist and educate customers on how the products and enrollment program work. All candidates must be well-spoken and able to present themselves to others in a professional manner. TASKS AND RESPONSIBILITIES OF A DIRECT SALES & CUSTOMER SERVICE AGENT:

    • Interact with customers daily to inform of client products and services and drive enrollment numbers
    • Perform a needs assessment of the customer and recommend products and services or pass along consumer leads to the sales department
    • Ensure and provide quality service to external customers
    • Answer all customer inquiries in a timely and professional manner
    • Process orders with a high-level of accuracy
    • Take initiative and resolve escalations or complaints
    • Maintain a positive representation of the company and associated brands at all times
    • Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Sales and Customer Service / Customer Retention position
    • Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
    • Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
    • Participation in morning meetings including role-play scenarios, product knowledge, and psychology of customer service behavior training

     

    IF YOU HAVE EXPERIENCE IN ANY OF THE FOLLOWING YOU ARE ENCOURAGED TO APPLY: Customer behavior, customer insights, customer engagement, customer relationship management, customer service sales, management, or leadership.

     

    REQUIREMENTS OF A DIRECT SALES & CUSTOMER SERVICE AGENT:

    • Must have great attention to detail
    • Must be a team player
    • Previous customer service and sales experience is a plus
    • Must have strong communication skills
    • Must be organized
    • Must be personable and comfortable interacting with customers daily
    • Desire to participate in professional development and take on new responsibilities
    • Self-motivated and comfortable working both independently and as part of a team
    • Customer service or customer relationship experience
    • Ability to perform at a high level in a fast-paced environment
    • Degree preferred

     

    THIS POSITION INVOLVES DIRECT SALES AND COMMISSIONED PAY