Job Description

We are looking for a star player to be a part of our winning team.

The Customer Satisfaction Representative oversees the fulfillment of client requests in order to ensure accuracy, timely completion and the overall satisfaction of the client in all areas of client service.

TASK AND RESPONSIBILITIES:

• Fulfillment of client requests.

• Maintain consistent line of communication in handling client inquiries.

• Review and attend to open orders report.

• Ensure that orders are documented accurately.

• Coordinate efforts with other departments to handle client issues.

• Other duties as assigned

JOB QUALIFICATIONS:

• Good communication skills, written and oral

• Good reading and comprehension skills

• Ability to be on the phone consistently for 8 hours/day

• Ability to prioritize and follow direction

• Ability to work well within a team environment

• High school diploma or equivalent

• Customer Service experience a plus.

Compex offers its full time employees Medical, Dental, Vision, 401k and FSA. In addition, these benefits are fully paid by the company; Basic Life Insurance, LTD and EAP. The following supplemental benefits are also offered; Voluntary Life Insurance, AD&D, Aflac and LegalShield.

Company Description

Compex is the nation’s leading record retrieval provider. We serve thousands of law firms and the largest insurance carriers to provide record retrieval, record summarization, IME interface, and deposition reporting solutions that reduce cost and cycle time. We empower our clients to make faster, more informed decisions by streamlining across claims, legal, and third parties. We are on a strong continued growth trajectory and attracting, retaining, engaging and growing our 700+ employees is key to our success. We are committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.