Job Description

PAY:$16/HR

Hours: M-F 8:30-5

Duties:

· Answer a high volume of incoming calls within a call center environment while utilizing multiple databases and resources in an efficient manner

· Assist customers identify available energy conservation programs, rules and applicable processes.

· Meet or exceed individual and team performance goals (e.g., chat/talk time, chats, emails and calls taken, speed of answer, service level, first contact resolution); and maintaining timely and accurate records of all activities in accordance with call center and company policy.

Requirements:

· Strong attention to detail

· MUST have previous Customer Service or call center experience

· Ability to work well with others and as an individual

· Excellent written and verbal skills

· Ability to multi-task and meet deadlines

· Problem-solving skills