GENERAL DESCRIPTION

The Compliance/Access Coordinator plays a key part in the successful management of the community associations we work with. While completing the Compliance responsibilities of this position, you will work in conjunction with the Community Managers in the needs of the assigned community portfolio. Some key responsibilities include, but are not limited to:

• Perform scheduled community inspection drives and appropriately document violations

• Work with homeowners regarding various issues involving compliance, improvement requests, and resolution of those issues and requests

• Communicate with homeowners regarding compliance and violation issues

• Create and disperse compliance letters within the required time frames

• Read and understand governing documents of each homeowner’s association

The Compliance/Access Coordinator will also perform administrative work of a confidential nature in coordinating the card access of community pools, amenity centers, and related access systems. Perform tasks requiring interpretation and adaptation of HOA procedures, policies, and practices regarding card access administration and relating information to homeowners. Performs related work as required.

Coordinates with homeowners and related staff the processing of access cards. Troubleshoots problems/complaints and initiates methods to correct; and addresses problems/complaints. Reports immediately any misuse and/or abuse of access systems to the supervisor. Enters cardholder information into central server database and assigns appropriate access rights; validates information and then issues card to the properly assigned person(s). Maintains accurate documentation of all issued cards.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

This position consists of both driving neighborhood communities and being in a professional office environment. The role routinely uses standard office equipment such as computers, tablets, phones, and copiers. This is a full-time position that may involve evening and weekend work.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms.

QUALIFICATIONS

• High school diploma or equivalent and 1-3 years professional and/or customer service experience

• Must have a personal vehicle with insurance to use for inspections. Mileage will be reimbursed.

• Strong attention to detail, highly organized with excellent written and verbal communication skills

• Willingness to learn new software and company processes and carry out all communication with professionalism

• Customer-service minded, team player, ability to maintain a calm demeanor during customer interactions and peak times

• Adaptable and dependable with professional demeanor and solid attendance record

• Knowledge of regulations, processes and procedures in the area of assignment

• Knowledge of general office practices and procedures

• Ability to effectively communicate with a wide variety of individuals

• Ability to establish and maintain effective working relationships with others

• Ability to maintain records in an effective, confidential and secure manner

• Ability to understand and effectively carry out oral and written directions/instructions

EDUCATION AND PROFESSIONAL EXPERIENCE

• One to three years’ experience in a professional office setting or equivalent combination of education and experience

• High school diploma or equivalent

• Valid driver’s license and clean driving record

• Proficient in Word, Excel, and Outlook