Benefits:
401(k)
401(k) matching
Health insurance
Opportunity for advancement
Paid time off
At Restoration Resources, Inc., we help people and businesses recover from water, fire, mold, and other property disasters. Behind every successful project is accurate documentation, organized communication, and strong administrative coordination.
We are seeking a highly detail-oriented Compliance & Administrative Coordinator to support our operations team by reviewing job documentation, organizing digital files, assisting customers, and helping ensure projects meet insurance carrier and program compliance standards.
This is not a basic receptionist position. This role is ideal for someone who:
notices missing details others overlook,
enjoys organizing information,
can solve problems independently,
remains calm under pressure,
and takes pride in getting things right.
If you are highly organized, confident in your abilities, and capable of balancing repetitive administrative work with fast-moving priorities, we would like to meet you.
What You’ll Do
This position plays a critical role in helping our projects move efficiently from emergency response through billing and completion.
Responsibilities include:
Reviewing technician and field documentation for completeness and accuracy
Preparing digital job files to meet insurance carrier and program compliance requirements
Identifying missing information, inconsistencies, or documentation gaps
Coordinating internally with operations, estimators, project managers, accounting, and subcontractors
Entering and maintaining accurate customer and job information
Answering incoming calls and assisting customers professionally and compassionately
Managing multiple priorities while handling interruptions throughout the day
Tracking job progress and following up on outstanding items
Supporting billing and administrative workflows
Assisting with office organization and daily administrative operations
What Makes Someone Successful in This Role
The right person for this position:
Has exceptional attention to detail
Uses common sense and good judgment
Is confident asking questions and solving problems
Can handle repetitive tasks without losing focus or accuracy
Is dependable and follows through consistently
Can multitask and shift priorities quickly
Communicates professionally with customers and coworkers
Thrives in structured processes while adapting to changing situations
Takes ownership instead of waiting to be told what to do
Qualifications
2+ years of administrative, office, coordination, or customer service experience
Strong organizational and computer skills
Ability to work in a fast-paced environment
Excellent verbal and written communication skills
Experience handling detailed documentation and data entry
Ability to work independently while supporting a team environment
Preferred (But Not Required)
Experience in restoration, construction, insurance, or property claims
Familiarity with Xactimate, Symbility, or insurance-related software
Experience managing digital files and compliance documentation
Why Join Restoration Resources?
Stable, team-oriented company culture
Opportunity to grow within a respected restoration organization
Meaningful work helping customers during difficult situations
Supportive leadership and training
Fast-paced environment where your work truly matters
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.