Job Description

As a Compliance Administrator, you will use effective communication skills to answer calls and properly handle customer inquiries related to the commercial trucking industry.

• Handles task requests and inquiries in a timely and courteous manner.
• Communicates contract language in terms callers will understand.
• Maintain customers’ account details in our management system.
• Communicates with customers on account changes.
• Completes specific projects relating to customers’ requests.
• Assists other departments in handling customer needs.
• Ability to discuss billing and provide accounting assistance to customers.
• Adhere to company policies and procedures.
• Assist customers with commercial truck licensing, log auditing, driver qualification files, and other related services.
• All other duties as assigned.

Qualifications

• High School Diploma, or equivalent, required. Relevant associate’s degree highly preferred.
• Excellent judgment and critical thinking skills
• Exceptional telephone etiquette and communication skills.
• Strong follow through and organizational skills.
• Adaptable to a quick pace with advanced time management skills.
• Possess strong people skills and highly service oriented.
• Must work well in a multi-task, team-focused environment, and independently.
• General computer knowledge, able to work in Microsoft office products, and ability to learn multiple software programs.

Additional Information

Please see our company Benefits:

• Medical, Dental, Vision
• Life Insurance and AD&D
• FSA / HSA
• Accident
• Critical Illness
• Hospital Indemnity
• Supplemental Health Insurance
• EAP
• Pet Insurance
• 11 Paid Holidays
• Flexible PTO
• 401K

Trucordia Insurance Services, LLC and its affiliates (collectively, the “Company”) is aware of scams involving false offers of employment with the Company. The false offers use fake websites, email addresses, group chats and text messages. The Company does not (a) interview prospective candidates via instant message or group chat; (b) request banking or credit card information during the interview process; or (c) require candidates to purchase products or services or process payments on its behalf as a condition of any employment offer.

Trucordia is an equal opportunity employer. We believe that every employee has the right to work in an environment that is free from all forms of discrimination. It is our policy that all decisions involving any aspect of the employment relationship such as hiring, compensation and training, promotions, transfers, discipline, and termination will be based on merit, qualifications, and abilities. Such decisions will be made without regard to age, ancestry, color, race, national origin, disability, protected medical condition, genetic information, military service, veteran status, citizenship status, religion, creed, sex, gender, gender identity, sexual orientation, pregnancy, childbirth, marital status, or any other condition, characteristic or activity protected by law. Discrimination based on any of these factors is contrary to our operating philosophy. Attention Recruitment Agencies: Trucordia does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered property of Trucordia, and we will not be obligated to pay a referral fee. This includes resumes submitted directly to hiring managers without contacting Trucordia's Talent Acquisition Department.