Assists the RN by performing patient care activities delegated to the unlicensed nursing support staff as well as additional specific functions for which he/she has been prepared. Incorporates the concepts of the Hospital's Customer Service Program into all aspects of patient care activities. Accountable to the Nurse Manager or designee for all activities. Education High School Diploma or Equivalent Required Trade School Completion of an approved Nursing Assistant Program or current Nursing student with satisfactory completion of at least one clinical rotation Required or Combination of relevant education and experience may be considered in lieu of degree Required Experience 1 year experience in a Nursing Assistant role Preferred Licenses Basic Life Support Required Certified Nursing Assistant Preferred

Required Skills

Required Experience

Bachelor’s degree and two to four years of compliance experience and a minimum of three years of post-secondary experience in financial aid administration, or the equivalent combination of experience, training, and/or certification(s). Demonstrates excellent public speaking skills with targeted market audience.

Demonstrated advanced analysis and research skills.

Ability to coordinate projects with moderate supervision.

Strong contractual/regulation interpretation skills.

Strong written and oral communication skills.

Must be an independent self-starter.

Demonstrated knowledge of financial aid programs

Experience with institutional record-keeping and student accounts

Proficient in Microsoft Office Suite.

Demonstrated ability to meet deadlines and deliverables.

Essential Duties and Responsibilities

Perform work required for this position in an office environment and/or via remote or hybrid arrangement.

Ability to work flexible hours on weekends and evenings.

Travel up to 50% is required.

Valid driver’s license and a good driving record.

Work independently and with very limited supervision.

Remain sedentary for significant periods of time.

Must be able to use a personal computer.

ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES

Ability to exercise judgment and discretion in developing, applying, and interpreting regulations, guidelines, and procedures.

Ability to use discretion when necessary and maintain confidentiality.

Ability to manage and prioritize multiple assignments and competing priorities in a rapidly growing, fast-paced environment.

Must have excellent analytical, critical thinking, organizational, and project management skills.

Ability to develop and promote effective working relationships with all levels of AES/PHEAA management.

Must possess excellent written and verbal communication skills.

Ability to work independently, with limited supervision, as well as in a team environment.

Ability to evaluate business processes and data from a business and technical perspective and create/implement solutions to technical problems.

Ability to effectively negotiate differing policy interpretations without conflict.

PHEAA’s environment welcomes and supports our employees, customers, and stakeholders; we seek out and value differing perspectives and contributions.