JOB SUMMARY

In accordance with agency Mission, Vision, Values and Goals, this position provides administrative supervision of the Adult Community Psychiatric Rehabilitation (CPR) Department and assigned program(s). Responsibilities include oversight of annual departmental budget, QA/QI standards, utilization management, contractual services, and policies/procedures which affect the assigned departments toward quality behavioral health care to its clients.

PRIMARY FUNCTIONS

Hires, trains, and supervises competent staff according to program and agency standards. Promptly completes 100% of hiring paperwork and orientation checklist(s). Effectively communicates with staff by conducting appropriate trauma informed supervision. Conducts regular staff meetings and documents interactions with staff. Monitors growth and capacity of department and programs to ensure appropriate staffing needs.

Ensures program accountabilities/efficiency by producing prompt/accurate reports regarding program operations. This minimally requires that the following reports are submitted according to timeliness:

Financial/productivity reports as needed

Monthly program reports

Any and all reports required from program staff

Ensures that programs meet 100% of budgeting expectations. This minimally requires on a monthly basis: the monitoring/reporting of staff productivity, the review of financial reports, and the reconciling of billings with documentation. Works cooperatively with Business Office, supervisory staff and Chief Clinical Officer (CCO) in establishing fiscal year budget; ensures that all standards as set forth by funding sources and accreditation bodies are met.

Ensures that agency Quality Management procedures are followed by program staff and the program meets Quality Management standards. Ensures that the monthly distribution of client satisfaction surveys and that indicators which do not meet threshold are promptly addressed through Plan of Action reports. Follows and adheres to best practices to ensure quality services are provided.

Ensures that all Utilization Management procedures are followed by staff. This requires the monitoring of client charts to ensure that the program admission/continued stay criteria are met and appropriately documented; peer reviews are conducted quarterly; and program staff has followed the necessary steps for both internal and external authorization of services.

Facilitates program, departmental and agency communications/operations through required attendance at the following meetings:

Leadership Circle

Quality Management

Ad Hoc Teams and Executive Staff as deemed necessary

Management Council

CARF task teams

Develops/reviews policies and procedures and administrative structure needed to effectively manage operations within the assigned department. Follows and ensures that supervisory staff, follow agency policy/procedures, including emergency procedures.

Enlists program staff to perform other duties as needed by the agency. Follows, and ensures that supervisory staff follows, agency policies/procedures, including emergency procedures.

Follows all agency policies and procedures including emergency and corporate compliance policies/procedures 100% of the time.

SECONDARY FUNCTIONS

Represents agency at external meetings as related to program areas or as requested by the Chief Clinical Officer or CEO

Assists in the development of new programs through additional funding sources. Assisting in the grant writing process to ensure additional funding is received.

Provides consultation/education for community.

QUALIFICATIONS

Education:

Masters degree in counseling, psychology, social work, or closely related human services field, or as otherwise approved by CCO and/or CEO.

Experience:

Minimum of five years clinical experience

Minimum of two years behavioral health supervisory/managerial experience.

Licenses, Certifications, or Registrations:

LPC/LCSW License preferred; PLPC/LMSW minimum required.

Special Skills:

Verbal and written communication

Problem solving and decision making

Basic computer knowledge

Accounting/budgeting

Crisis Intervention

Knowledge of community resources

Case Management

DEGREE OF SUPERVISION

Is supervised by the Chief Clinical Officer and receives a minimum of one hour per month of supervisory counsel.

POSITIONS SUPERVISED

Supervises the program managers and supervisors within assigned department(s).