Intake Specialist - SUD
JOB SUMMARY
In accordance with agency Mission, Vision, Values and Goals, this position is responsible for assisting with telephone and/or face to face interviews on all persons requesting services. Additionally, this position assists in assuring that referral services will be provided for all referrals until they actually become clients of CMHS.
PRIMARY FUNCTIONS
Assists in the coordination of intake services. Ensures program accountability and efficiency by maintaining documentation for scheduling assessments and pre-screening all initial assessments to determine appropriate clinical and funding source assignments.
Acts as liaison between Intake Department and Clinical services.
Functions as a client advocate and assists clinical staff to serve consumers as promptly as possible.
Assists in conducting initial contact screenings, and in processing admission paperwork for clients entering service through specialized clinical service area or program.
Assists in insuring that individuals not seen by agency are appropriately referred to other community resources. This includes providing assistance to courts and other public agencies for persons being referred for services.
Follows all Utilization Management procedures as outlined by both internal and external reviews.
Follows all agency policies and procedures including emergency and corporate compliance policies/procedures 100% of the time.
SECONDARY FUNCTIONS
Possesses working knowledge of service areas and referral sources.
Provides training to CMHS staff in intake procedures, as needed.
Participates on assigned CMHS committees as needed.
QUALIFICATIONS
Education:
Bachelor's Degree from an accredited college or university in social work, psychology or closely related field.
Experience:
One year experience in Human Services preferable, but not required. Would accept in lieu of a degree, five years of proven Human Services employment background.
License, Certification or Registrations:
Not required for this position.
Ability to evaluate the emotional state of a client and make appropriate recommendations for referral
Crisis Intervention skills
Interviewing skills
Ability to retain self-composure when dealing with persons under stress
Good verbal and written communication skills
Ability to work cooperatively
Knowledge of community resources
REQUIREMENTS FOR POSITION
CPR training required every two years.
Non-Violent Crisis Intervention training required every two years.
Three hours of Cultural Competency training/education required annually.
DEGREE OF SUPERVISION
This position reports to the Program Coordinator or Program Manager. No documentation needed to be co-signed by supervisor.
POSITIONS SUPERVISED
None