Job Description

• Training will be virtual on Microsoft Teams with screen share.
• There will be process guides to follow.
• Likely manager will ship laptop and monitor, mouse, keyboard to candidate. Candidate needs to have WiFi available at home (cannot work from public place)

SAP/ERP required. Looking for candidates that have more technical experience in order management. ESSENTIAL DUTIES/RESPONSIBILITIES:

• Receive and process customer orders following standard procedures
• Assist customers and senior staff with order status, invoices, and other information needed to complete an order
• Troubleshoot customer support issues under minimal supervision, while escalating only the most complex issues to senior staff members.

This role will be responsible for ensuring that orders are addressed in a timely and professional fashion while working in a cross functional environment to enable quick and efficient processes of support. Support senior customer service team members with day to day issues. MINIMUM EDUCATION REQUIRED: High School Diploma OTHER REQUIRED EXPERIENCE/QUALIFICATIONS:

• Customer service and order management experience
• Experience with Microfost Office (Excel, Outlook, Teams, etc.).
• Strong oral and written communication skills across all levels of organization
• Strong analytical and problem solving skills
• Successfully works in both a team environment and independently
• Track record in taking initiative, working independently, effectively navigating ambiguity, and handling multiple priorities simultaneously

ADDITIONAL PREFERRED EXPERIENCE/QUALIFICATIONS:

• One year of customer service in a supply chain environment
• Experience with Order Management Systems - AS-400 (XLDM/XLGO)

Company Description

Compunnel Inc. has always been and will always be an Equal Opportunity Employer. Where every individual, solely on their merit, qualification and competency not only has equal economic opportunity but also for recruiting, training and career development. Our 2000+ members reflect a culture of diversity and inclusion and bring their authentic, original and best selves to work. Our inhouse team who looks over no discriminate against any employee and puts affirmative actions has full support of our Chief executive officer Andy Gaur and its top leaders branched out across Compunnel.