Job Description

Hi ,

Hope you are doing great,

We are looking for a CUSTOMER SERVICE REPRESENTATIVE  in WINSTON SALEM, NORTH CAROLINA. Please go through the job description below and let me know if you’d like to apply for this position. In case if you are not looking, please share this job with anyone you might know who is available for a new job.

JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE 

LOCATION: WINSTON SALEM, NORTH CAROLINA, 27105

DURATION: TEMP TO HIRE

WORK HOURS: MONDAY-FRIDAY 8 AM -7PM

KEY RESPONSIBILITIES

• Provide a single point of contact for customer equipment move inquiries and escalations to resolve a wide variety of questions, issues, and customer service needs.
• Review customer move inquiries received via multiple sources (inbound phone, email, web inquiries, etc.) to evaluate customer requests and determine best options for resolution.
• Coordinate needed resources and partner with customer, field technicians, MEM leadership, NBST team and Sales organization to appropriately resolve equipment move inquiries and escalations as expeditiously as possible o Professionally communicate with customers in a timely manner on resolution plan, progress updates and resolution.
• Utilize various PBNA tools and systems including CETS, CRS/Siebel, SAP and Microsoft Office to document, process, track, update and resolve customer equipment move inquiries.
• Accurately record and maintain records of all resolution activity for assigned accounts by performing appropriate data entry related to each customer inquiry
• Ensure compliance and process adherence at various steps of the equipment move resolution process including the customer order, prep, install, confirmation, and field requests. o Demonstrate professional and calm communication with upset and/or difficult customers and service providers.
• Build strong working relationships with diverse customers, service providers, and colleagues
• Execute customer surveys to gauge customer satisfaction levels

BASIC REQUIREMENTS:

• High School diploma or GED
• Demonstrated verbal and written communication skills
• Proficiency with MS Office, especially Excel
• 1-2 years of prior customer service experience
• Strong problem solving, analytical, and organizational skills
• Ability to multitask – work in multiple applications simultaneously and answer phone calls from internal and external partners
• Proven ability to work independently with minimal or no supervision

PREFERRED REQUIREMENTS:

•         Bachelor’s degree in Supply Chain, Business, or related area of study

·         1-2 years successful experience in Move Scheduling

·         Proficiency in CRS, SAP, CETS applications and PES process standards

·         Willingness to work flexible work hours

·         7am-8pm Monday-Friday

BEST REGARDS,

CANDY NEGI (PRATIBHA)  Technical Recruiter - Staffing E: pnegi@compunnel.com P: (609) 779-1375; EXT: 2446 | M: (315) 599-0831 F: (609) 750-0981

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COMPUNNEL, INC. | www.compunnel.com  103 Morgan Lane, Suite 102, Plainsboro, NJ 08536, USA

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Company Description

“Compunnel is a proud equal opportunity employer. We cherish diversity and harbour inclusivity. Any discrimination on basis of race, religion, color, nationality, gender, sexual orientation or other applicable legally protected characteristics is forbidden."