Job Description
Required Function 1:
This position is intended to be temporary to permanent based on performance. Purpose of Position Answer incoming telephone calls and satisfy customer needs. Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information System) . Work with sales representatives and service specialists to maintain accurate customer records, monitor account receivables and process accurate payroll information. Perform general clerical duties as assigned. Required Function 2: Primary or Key Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following: ● Have positive communication skills and manners with customers. ● Maintain customer satisfaction. ● Handle confidential customer and colleague information. ● Confirm; schedule; and reschedule services for the customer. ● Set sales appointments for new customers and for current customers for new services. ● When necessary, contact sales/service colleagues to respond to immediate customer concerns. ● Answer simple billing questions. ● Possess excellent listening skills. ● Able to follow company policies, practices, and procedures. ● Able to type 40 words per minute. ● Use iRIS to maintain customer information. ● Maintain knowledge of the company’s computer systems. ● Be flexible in regards to scheduling needs. ● Be punctual for scheduled arrival, departure, and break times. ● Be able to work the required days and hours for the position, which is integral to the success of the role, and may include mandatory overtime due to business and staffing needs, especially during the peak seasons of the business. Required Function 3: Competencies: ● Service o Passionate about delivering excellent service to every customer. o Keep promises. o Do what they say they will do to delight customers and achieve our goals every day. o Understand the customer better than anyone. o Ensure all activities and decisions make life better for customers. ● Relationships o Value productive, long lasting relationships with our colleagues and customers. o Communicate well. o Keep colleagues and customers informed about changes that affect them. o Listen to people’s needs and concerns, and act on what is concerned. o Honest, focused and straightforward in conversations. ● Teamwork o Work together to deliver great results. o Support colleagues. o Treat colleagues with respect and recognize everyone has an important contribution to make. o Trust colleagues to take ownership of and effectively manage customer relationships. o Make sure colleagues have the support, tools and training to do their job well. Required Function 4: Education Degree/Diploma Obtained Program of Study Required/Preferred High School Diploma or Equivalent Required Experience Years of Experience Type of Experience Required/Preferred 0-1 years 0 - 1 year of experience as a customer service representative or possess a customer service background Required Function 2:Some of the benefits to working at Rentokil permanently: Medical, dental and vision insurance Paid holidays and vacation days Career development resources like online courses & tuition reimbursement 401(k) program with company match Discounts from select vendors on things like cell phones Short-term and long-term disability Life insurance Holiday savings program Performance-based incentive pay Career progression program to grow within the organization President’s Club: an all-expense paid trip to celebrate the year’s top reps Customer Service Representative of the Month recognition program Mentorships and apprenticeships Events like Customer Service Week, themed weeks, and holiday activities Token incentive to cash in for prizes In addition to competitive wages, we offer a total rewards package that includes: We make the workplace rewarding and enjoyable with benefits like: B ENE F I TS OF WORKING HE R E Note: Those who join via a temp/staffing agency receive credit for the hours they work in terms of benefit eligibility if they convert to a permenant employee. WOULD YOU B E GR EAT IN C USTOME R SE RVI C E ? We’re the North America division of Rentokil Initial, a global leader in route-based services, and one of the largest pest control companies in the world. Rentokil North America is headquartered in Reading, PA, with regional offices across the U.S., Puerto Rico and Canada. The majority of our business is focused on pest prevention and removal. Our specialists visit homes and businesses to keep them pest-free. We also offer services to help hotels and restaurants meet standards regarding food safety and operations. Additionally, we make interior environments beautiful by installing and maintaining plants and holiday decorations. 2 Million
service reps manage each year! Do you like helping people? Do you have a clear, pleasant speaking voice? Can you type accurately while listening and speaking to customers? Can you remain calm, friendly, and patient in a fast-paced environment? Are you computer-savvy and detail-oriented? Ask yourself these questions to see if our team might be a good fit for you. If so, we'd love to talk to you! Apply today at https://careers.rentokil-steritech.com ABOUT OUR COMPANY Confirming and scheduling service appointments Answering questions about billing and invoices Working with people in the office (like the sales team) plus those in the field (like pest specialists) Understanding the value of our services and suggesting service upgrades Helping our customers feel confident they've chosen a company they can trust to get the job done
Company Description
Compunnel Inc. has always been and will always be an Equal Opportunity Employer. Where every individual, solely on their merit, qualification and competency not only has equal economic opportunity but also for recruiting, training and career development. Our 2000+ members reflect a culture of diversity and inclusion and bring their authentic, original and best selves to work. Our inhouse team who looks over no discriminate against any employee and puts affirmative actions has full support of our Chief executive officer Andy Gaur and its top leaders branched out across Compunnel.