Job Description

SCOPE OF THE PROJECT:

This will be a 6-Month contract working at The Clemson University information technology center with the possibility of EXTENDING 36-MONTHS.

DAILY DUTIES / RESPONSIBILITIES:

NIGHT SHIFT POSITION

HOURS ARE 6 PM - 6 AM

THIS INCLUDES WEEKENDS AND HOLIDAYS

• Monitors, tests, maintains, and repairs network and infrastructure elements for Clemson CCIT.
• Monitors Clemson network, server, and application elements resolve incidents and service requests, and/or consults with the subject matter expert team for incident resolution. Applies simple state-of-the-art technology to meet and improve network control centers.
• Configure network and system resources, and maintain corresponding system records and documentation. Provides Tier II support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. Performs pre-configured port activations on network switches.
• Prepares and reviews documentation for use in operations for training and knowledge base. Participates in training and cross-training for Tier II. Provides customer service for all information and/or telecommunication network systems support areas.
• Monitor's mainframe, applications, and batch processing. Responds to issues, alerts, incidents, tickets and resolves incidents and service requests and/or consult with the subject matter expert team for incident resolution. Meets agreed SLA time requirements.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• IP Network Troubleshooting

• DNS Configuration

• Understanding of monitoring tools (Splunk, SolarWinds)

• Microsoft Office Suite

• Server Batch Scripting

• Technical Writing Experience

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Leadership Skills

• Strong Customer Service

• Self-management

• Web Programming

REQUIRED EDUCATION:

High School Diploma or Equivalent

"THIS JOB IS W2 ONLY"

Company Description

Computer Consultants International, Inc. (CCI) is an IT Consulting Firm with more than 20 years of experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI's key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at www.cci-worldwide.com.