We're seeking an experienced IT support specialist to provide our team with top-notch assistance! You'll resolve any technical issues efficiently, so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. Responsibilities: • Administer new user accounts, work email addresses, and access levels to client new employees to ensure they have everything they need to work efficiently • Respond quickly to technical issues so problems can be resolved and our customer employees can continue to work efficiently • Review security checks on managed systems to ensure we are protected from cybersecurity threats • Maintain client documentation and processes as systems and tickets are completed • Implement new technology, such as desktops and computer hardware, operating systems, software programs, and applications • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently • Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment • Save all files to a computer backup to make sure files are not lost in case the system crashes • Respond quickly to technical issues so problems can be resolved and our employees can continue to work efficiently Qualifications: • Has worked with a variety of operating systems, including Windows, Mac, iOS, and Android • Top-notch customer service skills and driven to make our business succeed • Familiarity with multiple computer operating systems, such as Windows, Mac, and Linux operations • Skilled in communication, time management, and organization • Must have high school diploma or equivalent, associate’s degree in a tech-related field is highly valued but not required • Expert-level Microsoft Office skills Compensation: $40,000 - $45,000

• Administer new user accounts, work email addresses, and access levels to client new employees to ensure they have everything they need to work efficiently • Respond quickly to technical issues so problems can be resolved and our customer employees can continue to work efficiently • Review security checks on managed systems to ensure we are protected from cybersecurity threats • Maintain client documentation and processes as systems and tickets are completed • Implement new technology, such as desktops and computer hardware, operating systems, software programs, and applications • Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently • Perform regular maintenance for our phone systems, computer systems, computers, printers, network systems, and any other technical equipment • Save all files to a computer backup to make sure files are not lost in case the system crashes • Respond quickly to technical issues so problems can be resolved and our employees can continue to work efficiently