Are you looking for a fast-paced work environment with close-knit, fun-loving company culture? Are you interested in a company that will help you unleash your incredible potential? Would you like to work for one of the fastest-growing Managed Service Providers in the Madison area? If any of this applies to you, keep reading! We are expanding and have available opportunities for Support Technicians. This is the perfect role for someone who is seeking career growth and a supportive environment. As a Support Technician, you'll collaborate with teammates and work with clients to simplify their IT needs. Our entire team is focused on your success every day; to help you constantly learn new skills and develop professionally. We love to promote from within and many Technicians advance further into other roles within the company! Our core values and core focus give us a framework for leadership and daily decisions and help us enjoy our time at work. We hold each other accountable for these values and we consider every team member an integral part of our family that continuously works together to help our customers succeed. The following core focus and core values define Computer Magic: Focus: Simplified, Customer-Focused IT Core Values: 1. IT Simplified 2. Customer First 3. Be Consistent 4. Fun Loving Family Your day-to-day as a Support Technician: Working on assigned tickets in a friendly, professional, and timely manner Demonstrating empathy and patience while working with clients and teammates Working with multiple tickets or teammates simultaneously Mentoring and helping your fellow teammates find solutions to perplexing problems Explaining advanced technical terms in a way clients can understand Solving a wide variety of IT issues with a clear and level head Traveling to visit clients on-site and providing extraordinary in-person service. Education and track record: Minimum 2 years experience supporting Windows workstations, onsite and remote, in a professional services (B2B) environment Managed service requests using a ticketing system Excelled in customer service driven roles Consistently working hard for the team with ambition for continuous improvement and career growth Understanding of TCP/IP and troubleshooting Internet connectivity Experience with routers and firewalls Understanding of the relationship between switches, patch panels, and connecting nodes to a network Understanding of DNS services Working Knowledge of Wireless Technologies Working Knowledge of Active Directory How you'll excel: Exceptional customer service skills and a natural desire to help others Use creative thinking to find ways to improve efficiency and processes for clients and your team Making great decisions quickly. Think on your feet! Methodically input detailed troubleshooting and resolution documentation Ability to organize, prioritize and manage time Actively listening and communicating clearly with clients and teammates Being a great teammate, knowing how and when to step up to get the job done and understanding that the entire team relies on your work Eager for opportunities to learn because each day brings new opportunities to grow and advance Benefits and Perks: Health Insurance Coverage Short and Long term disability Simple IRA with 3% employer match PTO & paid holidays Annual bonus program Cell phone reimbursement We are an equal opportunity employer and value diversity at our company. This is a full-time position, with the potential for overtime earnings. Salary is based on your experience, technical knowledge, industry certifications you currently hold, and overall alignment to the needs of our team. The information you submit will be reviewed promptly! If it is determined you could be successful in this role, we will contact you for an interview. Job Type: Full-time Benefits: 401(k) 401(k) matching Disability insurance Health insurance Paid time off Schedule: 8 hour shift Work Location: Monona, WI Company's website: https://www.computermagic.us/ COVID-19 Precaution(s): Remote interview process Virtual meetings