Job Description

Job Description

IT Technician Job Description

At CMA, we rely on our experienced IT staff to use their skills to make us and our clients more efficient. In this role, the tech oversees our client’s systems, assists with upgrades and fixes, and provides training and support. Our ideal tech has extensive knowledge of computer hardware and software, network maintenance, and advanced industry knowledge to keep us on the cutting edge. We expect that you’ll have an immediate impact on the day-to-day efficiency of the IT operations, and an ongoing impact on our overall growth as Managed Service Providers.

Objectives of this Position

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements remotely or on-site
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the client’s expert on Intel, Windows, MAC and all common office software and applications, such as Microsoft O365, Anti-Virus, Endpoint Security, Adobe and G-Suite products

Daily and Monthly Responsibilities

• Monitor networks, install, configure, and support workstation hardware, software and printers
• Analyze client staff needs, identify vulnerabilities, boost efficiency and accuracy
• As system a network administrator, design, document, implement and test, ensuring components meet needs and work together seamlessly
• Implement applications and software upgrades, as well as performance troubleshooting
• Work with team members on hardware and software issues, troubleshoot, and provide technical support when needed
• Implement and monitor daily backup and recovery procedures with our tools

Skills and Qualifications

• Bachelor’s degree in Computer Science is preferred
• Professional certifications
• 4 years’ experience in IT support minimum
• Experience with operating systems, current equipment and technologies, backup and recovery procedures, and system performance-monitoring tools,
• Advanced computer network skills and attention to details

Company Description

CMA is a full-service Information Technology consulting company. Beginning in 1983, Computer Management Associates was first established as an IBM Business Partner supporting clients throughout their entire decision cycle, beginning with the selection of an Information Technology Solution to its successful implementation.

In 1989, the business was incorporated in the state of Pennsylvania as Computer Management & Marketing Associates. Today, as a Business Partner for IBM, HP, Microsoft and Dell. We successfully market, customize, install, and support a variety of Software and Hardware solutions across most all sectors of business. We continue to grow as a Managed Service Provider. We provide 24/7 monitoring and response during normal business hours.

Our office is located in Bethlehem PA 18017, 107 N. Commerce Way., Suite 100-a, Website is www.cmma.com.

Company Description

CMA is a full-service Information Technology consulting company. Beginning in 1983, Computer Management Associates was first established as an IBM Business Partner supporting clients throughout their entire decision cycle, beginning with the selection of an Information Technology Solution to its successful implementation. \r\n\r\nIn 1989, the business was incorporated in the state of Pennsylvania as Computer Management & Marketing Associates. Today, as a Business Partner for IBM, HP, Microsoft and Dell. We successfully market, customize, install, and support a variety of Software and Hardware solutions across most all sectors of business. We continue to grow as a Managed Service Provider. We provide 24/7 monitoring and response during normal business hours.\r\n\r\n Our office is located in Bethlehem PA 18017, 107 N. Commerce Way., Suite 100-a, Website is www.cmma.com.