Location: On-Site, JBSA Lackland, San Antonio, TX

Clearance Required: Must hold active TS w/ SCI eligibility

Required Citizenship: Must be a U.S. Citizen

POSITION DESCRIPTION:

G6 Cyber Solutions (G6CS) is at the forefront of delivering innovative technology solutions that enhance national security and support critical military operations. Our commitment to excellence drives us to develop and maintain cutting-edge systems and capabilities in direct support of the warfighter.

Currently, G6CS is seeking a motivated and mission-oriented CST to join our team in support of Air Force operations at JBSA Lackland. In this role, you will provide Tier 1 and Tier 2 IT support, system administration, and network maintenance across classified (SIPRNet/JWICS) and unclassified (NIPRNet) environments. You will be instrumental in imaging and deploying systems, troubleshooting end-user issues, and coordinating with base communications and intelligence organizations to ensure mission readiness. If you thrive in a dynamic, secure environment with a focus on customer support and system reliability, this is an opportunity to contribute to mission-critical operations that make a difference.

Required Experience:

• 2+ years of experience providing IT support in a professional environment.
• Experience providing Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices.
• Experience troubleshooting hardware, software, and network connectivity issues.
• Experience working in Department of War (DoW) environments, including NIPRNet and SIPRNet.
• Experience imaging, configuring, and deploying end-user systems using approved baselines.
• Experience using Remedy or a comparable IT service management/ticketing system.
• Working knowledge of the Defense Property Accountability System (DPAS) and Automated Data Processing Equipment (ADPE) accountability procedures.
• Familiarity with maintaining cybersecurity compliance and system integrity in a classified environment.

Nice-to-Have Experience:

• Experience supporting JWICS environments and coordinating with Air Force Special Compartmented Information (AFSCI) organizations.
• Experience supporting VoIP, VTC, audiovisual, and telecom systems.
• Experience supporting LAN/WAN infrastructure in DoW-compliant environments.
• Experience producing system documentation, incident reports, and compliance reporting.
• Familiarity with DoW cybersecurity policies, STIGs, and secure access control practices.

What You Will Be Doing:

• Provide Tier 1 and Tier 2 help desk support for hardware, software, and network issues across NIPRNet, SIPRNet, and JWICS environments.
• Track, manage, and resolve service requests using Remedy or similar ticketing systems in accordance with established priorities and service level agreements.
• Image, configure, and deploy desktops, laptops, and peripherals using approved baselines, and install/maintain operating systems and applications.
• Maintain LAN/WAN connectivity and support VoIP, VTC, and audiovisual systems to ensure reliable communications.
• Ensure compliance with DoW cybersecurity policies, maintain data integrity, and enforce secure access controls.
• Maintain accurate logs, system configuration documentation, incident records, and monthly performance and compliance reports.
• Support equipment accountability through DPAS and ADPE processes.

Certifications:

Minimum:

• DoW 8570 IAT Level II (e.g., Security+ CE, CCNA-Security, or equivalent)
• High School diploma or equivalent

Work Environment:

On-site support within secure facilities. Position requires prolonged computer use and the ability to lift up to 15 pounds.