Job Description

This position is responsible for providing technical assistance which supports the information management needs of the USAO DMN. Assignments encompass IT Systems/Network Administration.

The work requires a specialized knowledge of the processes, procedures, and practices as described below.

Performance Duties:

• Pursuant to the policies, procedures, goals, and objectives established by the USAO DMN, the contractor performs the following duties on a regular and recurring basis under the close direction of the IT Systems Manager and the Specialist:
• Requires testing, quality assurance, configuration, installation, implementation, maintenance and management of networked systems used for the transmission of information in data, voice and/or video format, ensuring systems availability, functionality, integrity, and efficiency. Contractor may be granted administrative rights at the discretion of the USAO-MN.
• Ensures the confidentiality, integrity, and availability of systems, networks, and data through the implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
• Provides customer support service, including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements.
• The office Information Technology (IT) environment includes desktop and laptop computers, a local area network, Microsoft SQL Server and web-based applications, hand-held and wireless technology, along with case management and litigation support systems.
• Contractor would provide IT customer support, including installation, configuration, troubleshooting, customer assistance, inventory management, and/or training.
• Assist the IT Systems Management staff in the configuration, installation, and maintenance of networked systems.
• Performs assignments related to ensuring the confidentiality, integrity, security and availability of systems, networks and data; performs routine assignments in support of the Office intranet and internet sites, including converting content into workable web pages, checking links, repairing errors, etc.
• Assist in the planning, development, and coordination of litigation support and case management services.
• Knowledge of the principles, methods, and practices for integrating information system components sufficient to plan, coordinate, and administer computer systems, and optimize system performance.
• Knowledge of the latest advancements in technology to initiate corrective or preventative action to ensure optimum performance of the system.
• Knowledge of performance tuning tools, database management, and project management methods sufficient to optimize systems performance, troubleshoot database performance problems, and perform a wide range of systems administration functions.
• Knowledge of operating systems, associated devices, and the interoperability of systems sufficient to install, upgrade, troubleshoot, test, and maintain those systems; to optimize the functionality and performance of systems; and to ensure the availability, integrity, efficiency, and reliability of servers.
• Ability to apply methods and practices for troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems and provide support that minimizes interruptions in service to customers.

Qualifications

Educational Requirement:

• Successfully completed post-high school education.

Specialized Experience:

All individuals must have IT-related experience demonstrating some proficiency in each of the competencies listed below. The experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate.

• Attention to Detail – Is thorough when performing work and conscientious about attending to detail.
• Customer Service – Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Problem Solving – Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

Additional Information

Integres offers competitive salaries bolstered by a comprehensive benefits package, which provides safety and security for our employees and their families. Our generous benefits package includes

• Healthcare and Insurance: medical, dental, vision, short- and long-term disability protection, basic life, and AD&D insurance
• 401(k) Savings Plan
• Accrued Paid Time Off (PTO)
• Employee Recognition and Rewards
• Employee Referral Bonuses

Integres is an equal opportunity affirmative-action employer. We encourage Minority/Female/Protected Veteran/Disabled applicants to apply. Integres, LLC proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime, or Campaign Badge Veteran, Armed Forces services Medal, or any other characteristic protected by law.

All your information will be kept confidential according to EEO guidelines.