Job Description

A Computer Systems Support position involves providing technical assistance to users, troubleshooting hardware and software issues, and maintaining computer systems and networks. This may include installing, configuring, and upgrading hardware and software, as well as training users on new technologies.

Qualifications

• Provide Wing leadership and Wing staff, at Hurlburt Field network/communication (COMM), support including, teleconferencing support, repair, troubleshooting, asset management, and account management.
• Provide planning support to move COMMs from Hurlburt Field to DM and ensure connectivity at both locations.
• Provide critical on-demand support to wing leadership, ensure Non-secure Internet Protocol Router and Secret Internet Protocol Router devices are current and up to date, and address system quarantines in the case of "spillage."
• Manage the 492nd SharePoint online site. This includes creating and managing the site(s), configuring site settings, managing user access, and maintenance of the site, reporting security incidents and executing corrective security procedures.
• Process requests for organizational box certifications, conduct in-processing procedures for new users to ensure access to all share drives, distros and organizational boxes.
• Remove and replace telephone instruments, install and troubleshoot all issued mobile email access, and troubleshoot/service classified blackberry enterprise service devices.
• Perform client-level Personal Wireless Communication Systems functions except for land mobile radios.
• Provide programmatic computer administrations continuity to support the newly assigned units and mission sets being gained by the 492 SOW.
• Develop new interagency support contacts and base organizational relationships in support of the 492 SOW's transition to Davis-Monthan Air Force Base.

Qualifications:

• Minimum of five (5) years of demonstrated experience troubleshooting, supporting and/or configuring all Microsoft products, VTC support and resolution of complex problems and administration of USAF NIPR-net systems
• Network Security + and Security+ certification (a copy is required for verification prior to authorizing performance
• Current SECRET security clearance

Additional Information

• Must be a U.S. Citizen and eligible to work on Government contracts.
• Must be able to obtain a Common Access Card (CAC).

All your information will be kept confidential according to EEO guidelines.