We are looking for a ProjectDox or e-Permitting Programmer to support client operations at the Washington Suburban Sanitary Commission (WSSC) location below:

Work Location: 14501 Sweitzer Lane, Laurel, MD 20707 Work Schedule: Monday – Friday (three days in‐office and two days telework)

Anticipated Start Date November 1, 2024

Work Description: The selected candidate will provide technical guidance and expert support for the ePermitting and ProjectDox applications, which are commercial‐off‐the‐shelf (COTS) products. The candidate will collaborate with key stakeholders to modify existing software and develop complex special‐purpose database procedures to ensure efficiency and integrity between systems and applications. Working within cross‐functional teams, the candidate provides lifecycle support of COTS applications including application life‐cycle planning, application maintenance, operational support, and end‐user support (e.g., responding to ad‐hoc end‐user requests for application enhancements, and custom programs and reports development).

Duties / Responsibilities

Support two commercial‐off‐the‐shelf products: ePermitting and ProjectDox. Collaborate with key stakeholders to elicit requirements and processes. Design software solutions that adhere to programming best practices. Develop customized database programs to enhance COTS products. Perform unit testing to validate solutions; assist with user acceptance testing. Follow change management procedures to migrate new solutions to Production. Provide production support by troubleshooting and resolving identified issues. Follow service level agreement (SLA) metrics when resolving production issues. Collaborate with IT team to deliver secure solutions on schedule and on budget. Mitigate security vulnerabilities by working with IT Security and COTS vendors. Work with COTS vendors to support, maintain, and upgrade applications.

Education: Bachelor’s Degree in Information Systems, Computer Science, Engineering, Business or related scientific or technical field and six (6) years minimum of relevant experience.

General Experience: Must be able to verify the accuracy and completeness of programs and systems by preparing sample representative data and perform testing by means of cycle and system processing. Must be capable of translating detailed program flowcharts into program‐coded instructions used by third‐ and fourth‐generation, or current state‐of‐the‐art IT equipment and languages to develop and prepare diagrammatic plans for the solution of business, management, communications, and strategic problems.

Specialized Experience: Must be able to design detailed programs, flowcharts, and diagrams showing mathematical computations and sequence of machine operations necessary to copy and process data and print results. Has experience working with a variety of operating systems, such as Windows, Linux, and mainframe.

Skillset: SQL programming languages, SQL Server Management Studio (SSMS), SharePoint, ServiceNow, SQL Server Reporting Service (SSRS), Crystal Reports, Office products (Word, Excel)

Salary: Negotiable

Flexible work from home options available.