Job description:

We are seeing a motivated Computer Technician Intern to support our team in delivering high-quality technical service and customer support. In this role, you will assist with diagnosing and repairing computer hardware, managing support cases, and contributing to both on-site service requests and internal projects. This internship is ideal for detail-oriented, costumer-focused individuals with a strong desire to learn, grown technical skills, and gain hands-on experience in a fast-paced IT enviroment.

Roles and Responsibilites

• Maintain strong working relationships with customers and team.
• Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.
• Understand warranty and insurance guidelines as it pertains to break-fix.
• Customer, Partner/Vendor and cross-department relationship management.
• Manage and update support cases in Customer, Netsync and OEM systems.
• Work on site hardware support cases for Netsync's Onsite Support service requests.

Additional Duties:

• Assist with on-site projects.

• Assist in continual improvement to further streamline and automate existing processes and procedures.

• Upkeep of work area.

• Assist Network Team with network appliance installations.

• Continued technical education.

• Attend and contribute to weekly team meetings.

• Other responsibilities as assigned by management.

Skills and Experience:

• Strong attention to detail.

• Good communication skills.

• Good organization skills.

• Good customer service skills.

• Curiosity and strong desire to constantly learn.

Minimum Qualifications/Technical and Education Requirements:

****CompTIA A+.