COMPUTER TECHNICIAN
Part-Time (24 to 28 HRS PER WEEK)

SCAN, Inc., IT Department-Laredo, TX.

About SCAN

For more than four decades, SCAN, Inc., has been quot;Creating Stronger Communities by Empowering Peoplequot;. We provide children, adults and families with access to evidence-based prevention, intervention, treatment, and recovery services, delivered by highly trained and caring staff across our Laredo and rural office locations. Behind every program is a technology team that keeps our staff connected, our systems secure and our services running smoothly.

The Opportunity

Do you enjoy solving technology problems and helping people get back to work? SCAN#39;s IT Department is looking for a dependable, customer-focused Computer Technician to join our team on a part-time basis. You will be the first point of contact for staff technology needs, supporting computers, Microsoft 365, networks, phones, printers and meeting room equipment at our main office and program sites. We offer a flexible schedule, which makes this a great fit for students, career changers and anyone building experience in IT.

What You Will Do

• Respond to, log and resolve help desk tickets, keeping users informed and documenting solutions.
• Set up, deploy, upgrade and troubleshoot Windows 11 desktops, laptops and peripherals.
• Support Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word and Excel.
• Assist with user onboarding, and offboarding, including account setup, device preparation and password resets.
• Troubleshoot basic network and Wi-Fi connectivity, and assist with cabling, switches and wireless access points.
• Support VoIP phones, printers, copiers, and conference room audio/ visual equipment.
• Travel between SCAN office locations to provide on-site support needed.
• Maintain equipment inventory and follow IT policies that protect client and agency information.

What We Are Looking For

Minimum Qualifications

High school diploma or GED, plus relevant IT experience, coursework or an industry certification.

Hands-on experience installing, configuring and troubleshooting computer hardware and software.

Working knowledge of Windows operating systems and Microsoft 365.

Basic understanding of networking concepts (IP addressing, Wi-Fi, DNS).

Strong customer service and communication skills, with the patience to explain technology to non-technical users.

Valid Texas driver#39;s license, proof of auto insurance and reliable transportation for travel between sites.

Ability to lift up to 50 pounds when moving equipment.

Preferred Qualifications

Bilingual in English and Spanish

Experience working with a help desk ticketing system.

Coursework toward a degree or certification in information Technology or Computer Science.

Schedule and Pay

Pay: $18 to $20 per hour, based on education and experience

Schedule: Part-Time, Monday through Friday during business hours, with flexibility to accommodate school or other commitments.

Location: Main Office at 1605 Saldana Ave., Laredo, TX., with travel to other sites.

Employment Requirements

Employment is contingent upon successful completion of a criminal background check and driving record review

How to Apply

• Online: www.scan-inc.org
• By phone: Call (956) 724-3177 ext. 805 to schedule an interview

Learn more about SCAN, our programs and our locations at www.scan-inc.org

Equal Opportunity Employer

SCAN, Inc., is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, color, sex, national origin, disability, religion, age, sexual orientation, gender identity or any other characteristic protected by law.