Benefits:
401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off
Training & development
Tuition assistance
Vision insurance
OVERVIEW:
SILTT is in search of a Computer & Information Systems Administrator to build and administer the internal network and information systems of a small, fast growing, up-and-coming technology and construction management firm. With this rare opportunity, be on the ground-floor to support a company’s information systems and technology choices and enable all facets of business processes. Work directly with all colleagues to improve productivity and collaborate on digital transformation initiatives; be the technology advocate that assists in all aspects of internal IT operations.
WHO WE ARE:
At SILTT we’re pushing the limits of infrastructure innovation in the Telecommunications and Information Technology industry. From delivering world-class modular data center facilities to all-hours, 365-day operational response and disaster recovery, our multi-functional team of experts are force multipliers across the infrastructure landscape. We pride ourselves in leading from the front to advise, assist, and accompany our clients through their toughest technological and operational challenges. We always deliver results (we spell it “re-SILTTs”)!
WHY SILTT?
At SILTT, “objective-driven” means first being “people-driven”. As a growing business we know that the ability to achieve our mission demands we take care of our own by providing our team members with a variety of benefits that allow them to live fulfilling, healthy, balanced, meaningful lives. That’s why we believe in offering paid healthcare, ultra-competitive 401K matching, accrued paid time off and fixed holiday leave, continuous learning and professional development incentives, and promote a sustainable work-life balance.
A DAY IN THE LIFE:
As a Computer & Information Systems Administrator you will generally be the first point of contact for all internal IT inquiries and for troubleshooting any reported problems. You will also spend a significant amount of time being proactive in keeping our end point devices up to date with deployment, patching and working with teammates across all departments to improve productivity. You will stay on top of innovations and best practices within the IT sector and apply this knowledge to keep our systems and skillsets on the bleeding-edge.In the role of a Computer & Information Systems Administrator, you will serve as the initial point of contact for internal IT inquiries and troubleshooting. A significant portion of your time will also be dedicated to proactively maintaining up-to-date endpoint devices through the whole end point device life cycle. You will collaborate with colleagues across departments to enhance productivity. Furthermore, you will continuously monitor IT sector innovations and best practices, applying this knowledge to ensure our systems and skillsets remain cutting-edge.
I. Technical Troubleshooting and Maintenance
Oversee the entire lifecycle of all end-user devices, including laptops, tablets, and mobile devices (Chrome OS and Android). This includes provisioning, deployment, maintenance, and secure decommissioning.
Serve as an escalation point for complex endpoint issues, providing expert-level support to resolve technical challenges related to device performance, software conflicts, and policy enforcement.
Utilize modern device management platforms to deploy operating systems and software packages efficiently and at scale. Automate application updates and ensure a standardized, consistent user experience.
Ensure the feasibility, scalability, and reliability of new systems within corporate technology
Enforce development and security standards and best practices
Conduct technical evaluations of vendor solutions
II. Project Management
Work with stakeholders to define program scope, objectives, and deliverables. You'll be responsible for creating and maintaining a clear technical roadmap on end drive growth and deployment that aligns with company goals.
Track project progress and report on status, risks, and issues
Ensure projects are completed on time and within budget
Identify and mitigate potential project risks and issues
Document project outcomes and lessons learned
Coordinate with cross-functional teams to integrate new capabilities into existing systems
III. Research & Innovation
Evaluate new technologies, tools, and methodologies within the Information Technology Field
Conduct and present research demonstrations. These demonstrations are crucial for showcasing findings, methodologies, and progress to various stakeholders, including colleagues, management, and external partners.
Assess the potential impact of new technologies on the organization's infrastructure
Share knowledge and insights about new technologies with the team
Drive the adoption of innovative solutions to improve efficiency and capabilities
BASIC QUALIFICATIONS:
5+ years of experience in IT support services
5+ years of end device administration experience in a cloud-based infrastructure environment with a focus on Unified Endpoint Management
5+ years Experience with server and desktop virtualization, including all aspects of virtualization.
GSuite services: Google Workspace, Google Admin Console
Mobile Device Management (Android Operating Systems)
Information Technology Equipment installation and management (printers, laptops, servers, switches, routers)
Remote and on-site IT support
Hardware selection and refresh planning
Data storage, backup, restores, and disaster recovery for critical corporate systems
Deployment, maintenance, and upgrades of virtual cloud-based infrastructure
Network monitoring
IT training and how-to guide documentation
Continuous improvement in corporate tooling and common processes
Analysis of operational data and logs
Minimizing lost-time due to IT outages
PREFERRED QUALIFICATIONS:
Experience in developing business infrastructure from scratch
Proficiency in data storage, backup, restores, and disaster recovery
Applying software updates, anti-virus/anti-spyware updates, and patch updates
Account maintenance and SSO experience
Linux Operating System Experience
Knowledge of Endpoint Detection and Response (EDR) and other cybersecurity tools
Security+ Certification
ABILITY TO WORK REMOTE:
Partially remote. The work associated with this role is expected to be performed mostly remote, though may require periodic travel for onsite support to our offices and customers.
Flexible work from home options available.