Job descriptions:

We are looking for a technician who can perform various tasks such as diagnosing, troubleshooting and repairing devices. Computer troubleshooting, diagnosing and repairing is required. Soldering and console experience is preferred. The ideal candidate will be able to work independently, have extensive hands-on experience with our repairs, and will also be part of a team that develops new solutions to increase Home+ sale . Our technicians also provide guidance and assistance to customers as needed, so we're looking for a problem-solver with a history of providing solutions for customers.

Tasks and responsibilities:

Diagnose, troubleshoot and repair devices

Provide recommendations for problem resolution

Explain complex technical issues to customers in a non-technical, simple to understand manner

Provide repair and replacement estimates to customers

Ensure that all repairs meet or exceed Asurion Tech Repair and Solutions quality standards

Greet customers in a friendly manner and maintain a positive work environment

Answer phone calls to the store with a professional, courteous and friendly demeanor

Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations

Keep track of all devices and inventory while safeguarding all store stock

Utilize the point of sale system to maintain an accurate record of customer information and a real0tie status of each repair

Maintain the cleanliness and professional appearance of the store

Basic qualifications:

Outstanding customer service skills

Excellent technical, problem solving, and analytical skills

Exceptional organization skills

Strong written and oral communication skills

Work well in team environment

Ability to work flexible retail schedule , including weekends and holidays

High school diploma or GED

A passing background check (criminal and drug test)

Basic knowledge of Microsoft Office

Preferred Qualifications:

Experience repairing and troubleshooting electronics, smartphones, PC/MACs, and game consoles

1+ years of customer service/retail sales experience

Basic knowledge of mobile devices and operating systems